Operations Analyst II
RBS Citizens Financial Group, Inc - Riverside, RI

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Performs routine, moderately complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities
  • Perform moderately complex analysis to identify and resolve customer specific issues
  • Participate and help shape process improvement efforts for the department
  • Assist in developing and implementing department policies, and procedures including training materials
  • Interface with vendors
  • Manage/participate in small projects requiring coordination with other teams
  • Perform other such duties as assigned including trouble shooting operational issues
  • Collect, review and analyze data and/or documentation to ensure compliance with department policies, procedures, and/or regulatory and risk requirements
  • Gather documentation requirements in support of projects
  • Train more junior team members
  • Maintain/create accurate and timely reports and/or documentation with minimal supervision
  • Must have the ability to manage competing priorities in an accurate and timely manner
  • Utilize department specific system applications
  • Analyze and solve operational issues