SUMMARY: Responsible for the analysis of department processes and quality initiatives. Interact and develop action plans with appropriate departments to optimize internal efficiencies (i.e. reducing inbound call volumes, increasing customer retention, etc.).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Conduct sensitive analysis to identify critical performance factors
* Develop, maintain, process, and analyze established and ad hoc reporting to support all Customer Operations functions in a ...
Broadview Security - 2 years ago
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