Operations Analyst
Merkle Inc. - Columbia, SC

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Position Summary:
The Senior Operations Analyst is a member of a client operations support team focused on providing operational excellence and delivery to clients. The Senior Operations Analyst supports the client’s production marketing database.

Position Responsibilities:
Day to day execution and adherence to production database and campaign processes

Accountable for 100% accurate and on time delivery under tight deadlines

Interacts with clients, vendors, and internal team members to ensure timely delivery and processing of data feeds, successful job execution, and issue escalation

Creates clear/precise detailed job instructions and drives process improvements

Performs quality checks on all finished work

Maintains complex calendar to schedule tasks

Demonstrates a high level of customer service, professionalism, and confidentiality in all communications

Creates and maintains day-to-day and other reports as required

Maintains work requests

Monitors updates to the system

Creates and maintains production documents as required

Other tasks will be assigned upon training, and assist with other duties as requested

Required Skills

Qualified individuals possess the Merkle attributes of being smart, curious, committed to vision, passionate, fun/pleasant, an achiever and having a sense of urgency.

Bachelor's degree (BA or BS) from four-year college or university, preferably in Information Technology or related field

3+ years experience in a production support role

Solid experience working with databases or data warehouses

Excellent written and oral communication skills

Intermediate knowledge of SQL

Proficiency with MS Office

Detail oriented, organized and forward thinking

Experience with database marketing and direct marketing a plus

Required Experience