Operations Associate
Rafter - San Mateo, CA

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At Rafter, customers are our #1 priority. From the moment they contact us, we strive to provide the best experience from start-to-finish in order to build a lasting relationship with them. We are seeking team members who are passionate about resolving customer issues and providing an excellent experience. If you are looking for an entry-level position in a software and eCommerce company AND you are energetic, inquisitive, analytical, a creative problem solver and meticulously detailed, this role is for you
You Will:
  • Investigate customer order delivery or return concerns and align with business partners to resolve issues efficiently
  • Comfortably communicate directly with our customers to solve issues and offer resolutions
  • Collaborate with Logistics Service providers to investigate issues and action resolutions
  • Own transit claim processing to recover assets and minimize company and partner loss
  • Recommend, drive, and implement process/system improvements
  • Manage to key metrics and goals
  • Maintain, improve, and in some cases create key reports and business tracking solutions
  • Take on cross functional challenges, pitching in during peak “all hands on deck” situations
You are:
  • A professional, energetic, driven individual who can work in a team and is not afraid to be challenged
  • A technically savvy mind with superb interpersonal and communication skills
  • A team player who has, 1-2 years in operations, logistics or customer service is a plus
  • Analytical by nature with good business acumen, and excellent business judgment
  • A Dependable, yet fun entrepreneurial spirit
  • Someone who is looking for a start to a wonderful career opportunity
This is a full time contract (non-exempt) opportunity.

Rafter, Inc. is an education technology company that is leading the charge to help lower the cost of education materials for students while simultaneously helping universities boost their revenues. This balance is achieved though disrupting the legacy course materials management system and implementing robust solutions that we have pioneered and perfected. Working with more than 300 schools, Rafter has been able to save students more than $400,000,000 - and we’re just getting warmed up.

Rafter is proud to be an equal opportunity workplace and is an affirmative action employer. “Veterans of the United States Armed Forces are encouraged to apply. Thank you for your service.”

Rafter - 8 months ago - save job