CENTRAL OPERATIONS CLERK
Promote, market, and facilitate the overall sale of products of the bank. Contribute to the bank’s growth by the effective sale of bank services to new and existing customers with emphasis on courteous and professional service.
REPORTING RELATIONSHIP AND SCOPE
This position reports to the Central Operations Manager and the Exec.Vice President of Operations.
RESPONSIBILITIES AND DUTIES
Maintain a productive work flow and work as a member of a professional team.
Cross train in all areas of the department and rotate duties periodically with the majority of daily duties focusing on account maintenance and call center customer service.
Scanning and verifying documents in Director
Maintenance/Change of Address
Chargebacks and Returns
Rebates and Disputes
Check in new accounts/documentation
Research and Subpoenas
Levies and Garnishments
Internet Banking/Paperless Statements
Required Government and Regulatory Reports
Assist customers with general banking questions/requests
Train on new tasks as they are assigned to the department.
Troubleshoot and provide assistance to employees/customers on any inquiries, customer service issues, disputes, etc.
Assist in writing and updating procedures.
Attend all meetings and complete all training required to ensure regulatory compliance.
Comply with all applicable Federal and State regulations and guidance associated with the performance of your job function.
Comply with all applicable BSA/AML/OFAC policies and procedures associated with the performance of your job function, including participation in required training and identifications of suspicious activity.
Responsible for making suggestions to improve branch/departmental operations and overall bank.
Perform other duties and assignments within the bank at Management’s request; accept periodic cross-training.
The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
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