As Operations Coordinator, you'll process and/or review more complex Human Resources (HR) transactions. Your work will comply with established policies and procedures within the HR Shared Services Center (HRSSC). You'll also use your proven experience and abilities to coach less experienced team members.
In this role you'll receive limited supervision.
Carry out duties and responsibilities with limited supervision, in accordance with established policies and procedures
Process and/or review more complex HR transactions
Reconcile and balance HR transactions in detail. Escalate questions and/or discrepancies
Proactively contact field members of the Americas People Team (APT), other Ernst & Young personnel, and external parties, regarding processing issues
Recommend ways to overcome transaction issues to leaders
Prepare, contribute and potentially run reporting, as directed
Meet production volume and quality standards as outlined by department management
Help with special projects, as requested
Respond to customer needs and inquiries (routine and non-routine), by analyzing the activity and performing necessary and appropriate actions to reach resolution
Use proven judgment and experience in applying concepts and guidelines. Follow through on commitments, and take responsibility for results. Effectively prioritize assignments
Understand customer expectations, and deliver service that exceeds customers' needs within department guidelines
Use proven experience and abilities to coach less-experienced team members
Knowledge and skills requirements
Ability to research, analyze, interpret, and document transactions and issues with minimal supervision, following standard HRSSC procedures
English language skills - excellent written and verbal communication
A positive can-do attitude and approach to responsibilities. Confident in meeting new challenges and changes with an open mind, with demonstrated commitment to the job
Adept at working effectively with others within the HRSSC, field APT, with other Ernst & Young personnel, and external parties
Proficient with standard technology including Microsoft Windows, Excel, Word, Lotus Notes, intranet, and other APT related applications
Anticipate clients' needs, and identify and resolve issues that impact the delivery of quality service
A minimum of 1-3 years related experience preferred, including specific knowledge of HR functions
High school diploma, or equivalent work experience
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