Operations Coordinator -Payroll (Dallas)
Ernst & Young - Dallas, TX

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Job summary

As Operations Coordinator, you'll process and/or review more complex Human Resources (HR) transactions. Your work will comply with established policies and procedures within the HR Shared Services Center (HRSSC). You'll also use your proven experience and abilities to coach less experienced team members.

In this role you'll receive limited supervision.


Carry out duties and responsibilities with limited supervision, in accordance with established policies and procedures

Process and/or review more complex HR transactions

Reconcile and balance HR transactions in detail. Escalate questions and/or discrepancies

Proactively contact field members of the Americas People Team (APT), other Ernst & Young personnel, and external parties, regarding processing issues

Recommend ways to overcome transaction issues to leaders

Prepare, contribute and potentially run reporting, as directed

Meet production volume and quality standards as outlined by department management

Help with special projects, as requested

Respond to customer needs and inquiries (routine and non-routine), by analyzing the activity and performing necessary and appropriate actions to reach resolution

Use proven judgment and experience in applying concepts and guidelines. Follow through on commitments, and take responsibility for results. Effectively prioritize assignments

Understand customer expectations, and deliver service that exceeds customers' needs within department guidelines

Use proven experience and abilities to coach less-experienced team members

Knowledge and skills requirements

Ability to research, analyze, interpret, and document transactions and issues with minimal supervision, following standard HRSSC procedures

English language skills - excellent written and verbal communication

A positive can-do attitude and approach to responsibilities. Confident in meeting new challenges and changes with an open mind, with demonstrated commitment to the job

Adept at working effectively with others within the HRSSC, field APT, with other Ernst & Young personnel, and external parties

Proficient with standard technology including Microsoft Windows, Excel, Word, Lotus Notes, intranet, and other APT related applications

Anticipate clients' needs, and identify and resolve issues that impact the delivery of quality service


A minimum of 1-3 years related experience preferred, including specific knowledge of HR functions


High school diploma, or equivalent work experience