Operations Coordinators serve as members of a team who provide customer service to HRC staff, volunteers, tenants, clients, and visitors in the three functional areas of the Operations Division: hospitality/Reception; events management and administrative services. Operations Coordinators must have excellent customer service, collaboration and teamwork skills. Operations Coordinators may have a focus on one or more of the three areas; however, all Operations Coordinators will be cross-trained and expected to be able to perform in all three service areas in response to schedule, needs, and priorities of the organization as directed by the Operations & Events Manager.
o Serve as the building Receptionist – provide hospitality and customer service to HRC staff, volunteers, tenants, clients, and visitors.
o Manage and direct incoming telephone calls to HRC.
o Maintain weather condition and incident log.
o Handle basic safety and security procedures.
o Meet with potential customers to preview space and services.
o Work with HRC staff and external clients to plan events including ordering supplies, catering and other services as required.
o Interact professionally and courteously with event organizers, caterers, and attendees.
o Set-up and break-down spaces to meet event requirements.
o Ensure AV resources are available and functioning as required by the event.
o Ensure food and alcohol are served and handled per appropriate protocols and/or regulations.
o Handle administrative tasks associated with events: contracts, billing, alcohol licenses, etc.
o Sort and deliver mail and packages.
o Trouble-shoot problems with copiers, fax machines, etc. and follow-up with service companies as required.
o Assist and/or prepare parcels and packages for shipping.
o Deliver paper, coffee, and other supplies to floors.
o Order and/or procure supplies.
o Move, organize and manage stock in storage.
o Assist with the Pride storage, shipping and fulfillment project.
o Other duties: As assigned.
o Bachelor’s Degree or one to three years of equivalent work experience required.
o Must be personable and be able to provide pleasant, responsive, customer service. Professional appearance, demeanor, attitude, and judgment are essential.
o Must be flexible and able to work collaboratively and cooperatively as a team with other Operations Coordinators to meet the division’s workload and responsibilities.
o Must be able to lift at least 50 pounds and be able to perform the physical demands of the job such as setting up, breaking down and moving tables and chairs; lifting boxes and packages; stocking shelves; etc.
o Must be able to work flexible hours, occasional overtime, and occasional evening and/or weekend hours.
o Attention to detail is critical. Experience with Microsoft Office Word and Excel required.
o Bilingual in Spanish a plus.