Operations Data Analyst
Conn's - The Woodlands, TX

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Operations Analyst

1) Preferred Candidate Qualifications:

a. Two+ years experience creating and maintaining management reporting in the consumer finance industry.

b. Two+ years experience in operational analytics in the consumer finance industry

c. Accomplished track record working directly with senior leadership to develop reporting and deliver analysis of key portfolio performance metrics

d. Undergraduate degree in MIS, Computer Science, Statistics or other technical degree

2) Skill Requirements:

a. Two+ years experience with SQL, MS Access, or other data analysis software

b. Two+ years experience in data analysis of a variety of consumer finance functions (e.g. Collections, Dialer Production, Inbound Call Production, etc)

c. Ability to manage and cultivate business relationships with a diverse set of operations leaders

d. Ability to manage multiple tasks simultaneously and effectively in a fast paced environment

e. Ability to communicate effectively with diverse levels of operation personnel and management

f. Proficient with MS Excel, Power Point, and Word

g. Understanding of financial reporting in the consumer finance industry

3) Job Description:

a. Develop, automate, and maintain management reporting for collections, customer service, and recovery operations, including but not limited to daily scorecards and monthly incentive calculations

b. Develop ad hoc analysis to identify key portfolio performance trends and establish performance standards

c. Assist in development of empirical models and forecasts for delinquency, charge off, and key production levels

d. Coordinate with various business leaders to deliver and establish new champion/challenger strategies in collections, customer service, and recovery

d. Build business cases for various initiatives and projects

e. Centralize and automate current inventory of operational reports from across the collections, customer service and recovery operation

f. Present analysis and business cases to executive leaders

g. Adhere to established change control and governance processes

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Conn's has managed to outlive human life expectancy. Begun as a plumbing and heating business, the regional retailer now has more...