Operations Manager, Reseller Support
Apple - Austin, TX

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The ideal candidate must be passionate about day-to-day interfacing with internal and external customers at all levels. Must be self directed and motivated with strong analytical, leadership, and management skills in order to coordinate a variety of activities and complexities spanning across the organization. The role requires skills to influence decisions and facilitate change management through collaboration and leadership. Candidate must be able to act as a liaison between the different business groups in order to gain alignment to drive meeting the end customer needs.

At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives.We are looking for a Operations Manager to join our Austin, TX Americas team.Manages day-to-day operations, which include all aspects CPFR (collaboration, planning forecasting & replenishment), and general account management. Must be able to provide expert and focused tactical and strategic support in the Reseller channels. Makes recommendations on strategic direction and operations strategy. Must work well in a fast pace, high volume environment.Manage a staff of Reseller Account Managers in the response and resolution of operational, sales and customer issues to ensure a positive customer experience.

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Apple reinvented the mobile phone with its revolutionary iPhone and App Store, defined the future of mobile media and computing devices with...