Operations Manager II
Exel - Memphis, TN

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To maximize the performance of the site by directing the daily, weekly and monthly activities; providing leadership, motivation, training and development of the workforce; executing against Customer requirements; and operational performance to “create new value by working together.”

Detailed Job Description

The Operations Manager directs a team of Managerial and Hourly Associates in a high-volume supply chain operation. Due to the unique challenges of the industry, it is essential applicants possess a track record of progressive success in performance-based environments that focus on customer service, urgency and continuous improvement.

Key Accountabilities

Customer
  • Execute Customer contract requirements and identify accessorial activity and ensure necessary documentation
  • Responsible for developing and maintaining effective Customer relationships
  • Utilize the site warehouse Management system to ensure:
    • Management of cycle counting / adjustment / rotation programs;
    • Productivity and Space utilization (efficient product placement, etc.);
    • Accuracy (to floor and Customer book);
    • Identify opportunities for technology enhancements
Associate
  • Deliver a safe, secure, clean and fair work environment for Associates
  • Provide for Associate performance reviews, development of Supervisors to move to the next level
  • Ensure compliance to the routines outlined in the Time Allocation Matrix and SOP’s
  • Ensure company policies are communicated, applied and enforced (i.e. accounting, operational, safety, regulatory and administrative)
  • Participate in the Management, training, development of supervisors as well as, hiring & retention of hourly and supervisory staff consistent with the site turnover objectives
  • Champion a performance leadership responsibility, such as labor sharing
  • Ensure the Associates have proper access to the necessary tools to perform their assigned duties and that the tools are routinely maintained
Process
  • Operate within the agreed budget (P&L) for the site
  • Ensure all inventory accuracy metrics are met
  • Co-ordinate the collection of performance measurements consistent with Customer, vendor and Exel (Balanced Scorecard) contractual requirements
  • Understand process performance versus target objectives, identify reasons for variance, communicate and implement necessary changes
  • Ensure daily / weekly workload planning and volume forecasting routines are accomplished (i.e. staffing, equipment, space)
  • Active participation in Continuous Improvement and Quest Workshops
Job Requirements
  • 1-3 years supply chain management experience in transportation, distribution and/or freight management
  • 2-4 years in a supervisory/management role
  • A degree in Logistics, Industrial Engineering, or a related operations discipline preferred
  • Experience managing full P&L
  • A hands-on management approach that encourages change and creative problem-solving
  • Ability to work well in a fast-paced and high-intensity environment
  • Experience in a large distribution center strongly preferred
  • Ability to interact effectively at multiple levels in support of customer relationships
  • Ability to meet strict time frames in environments with zero tolerance for failure
  • A commitment to continuous improvement in an ever-changing industry
  • Excellent communication and presentation skills and high integrity
  • Strong relationship-building skills
  • Ability to groom and grow others
  • Self-confidence (particularly with client relationships)
  • Must be willing to relocate in the future
    Shift

    First Shift

    Exel - 17 months ago - save job - block
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    About this company
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    Exel is the leading contract logistics provider in the Americas thanks to the hard work of 40,000 associates at more than 500 sites...