Operations Manager
Dollar Thrifty Automotive Group, Inc. - Revere, MA

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Responsible for greeting customers and responding to service issues, tracking fleet and equipment inventory, preparing reports, optimizing operation efficiency through employee coaching and coordinating lot movement. Supervises Rental Sales Agents, Staff Assistants, Shuttlers, Bus Drivers and/or Service Agents.

  • Greet and engage customers, coordinate and direct lot movement, resolve congestion issues, and assist staff with the resolution of customer service issues, including rentals, check-in, vehicle inspection, service and transporting.
  • Supervise, coach, select, assign, schedule, train and evaluate subordinate personnel, recommend or initiate associated personnel actions, and respond to employee relations issues.
  • Track and log fleet and equipment inventory, review and compile reservation numbers for daily fleet and rental plans, rates, or associated black-outs.
  • Prepare and review various reports, including exception sheets, preventative maintenance, grounding lists, overdue/due-backs, commissions, and location performance reports and recommend or initiate associated actions.
  • Manage in-fleeting of new vehicles and turnback or sales of existing fleet vehicles, including lease termination documentation and the assignment of associated inspections and repairs.
  • Oversee fleet turnaround and distribution processes ensuring efficient utilization and vehicle maintenance records and quality; coordinate transportation of vehicles to and from ready lines, rental return area, maintenance garage, impound companies, auctions and body shops.
  • Develop, recommend and implement various procedures and efficiencies.
  • Ensure that lot and facilities meet image standards, arrange for upkeep and repairs.
  • Perform related responsibilities as required or assigned.

Success Drivers
  • Customer Focus: seeks to maintain or enhance customer satisfaction
  • Trustworthiness: maintains confidentiality in dealing with sensitive information about the company, customers and employees.
  • Decision Making: identifies appropriate action in effectively resolving problems
  • Productivity: routinely achieves established objectives; gets the job done.
  • Knowledge of the car rental industry and operations, fleet, and personnel procedures.
  • Communicates well and actively attends to what others are saying.
  • Leadership: Coaches and motivates employees, and encourages collaboration through team-building.
  • Proficiency in the use of car reservation software and personal computer programs, including word processing and spreadsheet applications.
Required Education/Experience
  • Associate's degree in Business or a related field. Bachelor's degree preferred.
  • At least 2 to 3 years experience in the car rental industry or a related field.
  • Valid driver's license as required by state.
What's in it for you!

  • Competitive Health benefits, including a 401(k) plan;
  • Employee Discount Program –Everything from Flowers to Movie Tickets, Automobiles, and Computers;
  • The ability to drive your career forward – through our Manager in Training program;
  • The chance to work for a company with Community Commitment: DTAG partners with Special Olympics, America Red Cross, & Habitat for Humanity among other organizations to give back to the communities where we live and work;
  • Contribute to a team that believes in Value Every Time…for our customers, and for our employees
Equal Employment Opportunity

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Dollar Thrifty Automotive Group, Inc. is an equal opportunity employer and will not discriminate on the basis of race, color, religious creed, national origin, ancestry, age, gender, disability, medical condition or marital status or other protected status.

Closing Statement

Dollar Thrifty Automotive Group, Inc. maintains a Drug and Alcohol Free Workplace for all employees. Job offers are contingent upon successful completion of the pre-employment screening process, which includes a drug test and background check. Employees must maintain compliance with the Drug and Alcohol Free Workplace policy for the duration of employment.

Thank you for your interest in applying; we also encourage you to visit us at www.facebook.com/DollarThriftyCareers for other opportunities that meet your skills and qualifications.

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About this company
187 reviews
Thrifty drivers looking to get the most for a buck might try Dollar Thrifty Automotive Group (DTG), which rents cars under the Dollar Rent A...