Operations Manager
Ethos Risk Services - Saint Petersburg, FL

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Ethos Risk Services is a full service risk mitigation company specializing in Investigative Services, Pre-Employment Screening, Due Diligence Investigations, Brand Protection Services and Live-Scan Fingerprinting.

Every day and with every assignment, Ethos Risk Services delivers exceptional results, first-rate customer service, and outstanding value. We believe that our extensive investigative experience truly makes a significant difference to our clients in the form of better results, unsurpassed quality, improved communications, and first-rate customer service. This experience, combined with a sincere passion for obtaining results for our clients, is what separates us from the pack. It’s a simple formula: Qualified Investigators + Commitment to Excellence = Superior Results.

Ethos is seeking outstanding employees who share our passion for investigations and display an unwavering commitment to excellence. Ethos employees are team-oriented individuals with a professional demeanor characterized by integrity, high moral character, and respect for themselves, their profession and their colleagues. Only qualified, experienced professionals with a strong desire to assist Ethos broaden its position in the marketplace need apply.

Current Positions Available: Operations Manager - St. Petersburg, Florida Corporate Offices

Operations Manager Job Duties:
Case Updates - The OM is responsible for reviewing all investigator updates for grammar, accuracy and overall quality for all cases that were worked on the preceding day. Once the update is has been reviewed and approved, the OM will email case updates to our clients. All relevant case updates should be finalized by 10:30 a.m. each day. Example: On Tuesday morning, the OM should review, revise when necessary, and then email Monday’s case updates to Ethos clients by 10:30 a.m. FAC Oversight – OM is responsible for the effective management of the Field Agent in Charge (FAC). The FAC communicates multiple times a day with our field investigators and provides operational support from the field. The OM will communicate with the FAC daily in an effort to summarize each day’s activities. Concerns should be immediately addressed and in instances where we may have been “made” by a claimant during surveillance, or we are not receiving cooperation during a claims inquiry, the FAC and the OM should coordinate this communication to the client. Investigator Grading – OM is responsible for grading each investigation in our evestigate web based claims portal. Investigator grading is a vital part of Ethos’ quality control procedures and should be reviewed periodically to address any concerns individually with each investigator. Failure to do will result in reinforcing bad habits and will ultimately become a time consuming problem for the OM. Investigator Scheduling – The OM reviews all new assignments and ensures all cases are properly profiled within 48 hours of receiving the assignments. I t is the OM’s responsibility to Schedule cases to the field for completion as soon as possible. Factors to be considered when scheduling a case are closest investigator to the assignment, case load of investigators, most qualified investigator to obtain results based on specifics of the case, ability to meet client deadlines, etc. Case Reviews - OM will conduct regular case reviews to ensure all cases are being worked according to specific objectives and that we are meeting all deadlines. Results – The OM develops, implements, measures and maintains effective field operations. It is imperative that we provide our clients will the best possible investigative experience and there is no better measure than the results we provide. Periodic client reviews will detect any negative issues before they become a problem and the client brings them to our attention. The results of the client review should be shared with the account representative so they can be appropriately shared with the client. New Hires - Assist with the recruitment, training and HR administration of new investigators. Because the investigative industry fluctuates from time to time, it is suggested the OM maintain a “pool” of potential candidates who can fill in and come aboard when needed. Communication - Oversee the administration of communications and feedback between field investigators and senior management. Employee Reviews – Perform annual reviews on each operations employee. Conversions - Operations Managers should either e-mail or call client’s whenever good conversion opportunities present themselves. Client Meetings – when necessary Operations Managers should be prepared to attend client meetings to represent the company in a professional manner to help grow the business.

How to Apply: If you possess the necessary qualifications and are driven to be successful in the risk mitigation industry, then Ethos would like to hear from you. You may apply online using the Monster apply now feature, or email your resume with cover to tpetrie@ethosrisk.com with the position and location of interest in the subject line. No calls please. ** Local Candidates only**.

EOE

Monster - 20 months ago - save job - block
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About this company
We are a full-service risk mitigation company. We offer a full suite of services. We feature a one-stop-shop approach to risk mitigation.