The Operations Service Manager ,controls, engineers, organizes and monitors the flow of printed materials at one of more digital facilities based on complexity, utilization and distribution. They check schedules, confirm product specifications, arrange adjustments, oversee the work of staff in the department and monitor the quality of the product, ensuring deadlines are met.
Operations Service Managers interacts with other production departments and customer account managers at several levels according to the scale of the work in hand.
maintains and expands relationships with strategically critical accounts
represents the entire range of company products and services for High Value Media Group
manages the customer account planning cycle and ensuring assigned customers' needs and expectations are met by the High Value facilities
Relationship development and management with key individuals and top decision makers within the line of business.
Represents a knowledgeable, efficient, and professional image handling business in a respectful and professional demeanor.
Requires a deep understanding of our services, systems and processes that touch products and capabilities.
Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.
Transition newly strategic customers to services by tailoring a transition plan to meet specific customer needs.
Proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends.
Proactively identify Accounts that are at risk and work with Operations on a more efficient and effective process.
Regularly report on performance to, and quantify the value that we deliver to them.
Looks for opportunities for organic growth within the organization.
Acts as the business stakeholder for custom development work.
Responsible for managing,
the account related needs of an assigned set of strategic customers.
Retain accounts through the development of strong relationships with key decision makers and users within an organization.
Present cost analysis on moving work from a vendor to JPMC
Ensure customers are proficient in using services by identifying user needs and providing training and consultative services.
Pricing and Estimating
Field account and product related direct calls from clients, as well as transferred calls from the Line of business for issues and requests that require operation involvement.
Develop work orders and any specialized client requests
Writing client portfolios
Reviews project with client and determines best output based on utilization, capacity, complexity and logistics. The Operations Managers position will work very closely with Sourcing on material requirements
Review Production Performance on each job and provide cost efficient solutions
Operations manager must have strong customer service and interpersonal communication skills. They additionally must have solid verbal and written communication skills. These professionals should be able to manage time, projects and sales efficiently and be detail oriented. They also must be strategic planners and have a strong understanding of a company's products so they can train clients and answer questions in both group and one-on-one situations. Operations Managers must have strong judgment and decision-making skills as well. In addition, they should have strong leadership skills, be self-directed and be able to multitask.
- Commercial print background
- Digital layouts
- Premedia background
- Familiar with Adobe Suite
- Excel experience
- Color background a plus
US-NY-New York-383 Madison Avenue (BSC) / 41039
Central Technology & Ops
Yes, 25 % of the Time
JPMorgan Chase & Co.
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