Operations Manager
Sky Chefs Inc. - Jamaica, NY

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Role Purpose Statement: The incumbent is responsible for managing all aspects of a department''s operations in a Customer Service Center (CSC) to ensure customer expectations are met in regards to productivity, quality and safety.

Duties and Responsibilities

Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.

Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage

Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations

Ensure on-time and accurate production in the preparation of food/equipment and catering of flights

Investigate customer quality issues, develop and implement corrective actions

Maintain an ongoing, positive and pro-active relationship with all internal and external customers

Attend the daily operations briefing

Ensure par levels of customer inventory and customer specific goods

Provide data for the development of an annual business plan and budgeting for the department

Ensure optimal deployment of human, technical and material resources in the department

Initiate and control continuous optimization of processes

Ensure that the area of responsibility is properly organized, staffed and directed

Guide, motivate and develop the subordinate employees within the Human Resources Policy

Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team

Make the company''s values and management principles live in the department(s)

Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations

Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety

Required Skills

Bachelor''s degree or equivalent experience required

In addition, three to five years of directly related experience required in a management role

Experience in using and managing Variable Production Systems and schedules

Strong presentation, communication, training and interpersonal skills

Proven success in improving work processes and leading change in a complex, fast environment

Excellent analytical and conceptual skills

Demonstrable record of understanding and meeting customer expectations

Proven track record of understanding the drivers of product and labor cost variances

Good knowledge of Microsoft Office and Windows-based computer application

Required Experience

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