The Operations Manager will plan, direct and coordinate the operations of the Funding, Title and Document Control departments. The Operations Manager is responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.
Coordination and Supervision - Coordinate, manage and monitor the workings of the team members in the Funding and Title & Document departments. Best Practices - Improve processes and policies in support of departmental and organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures. Work Force- Plan the use of our team members. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor, coach and evaluate team member performance. Production - Coordinate and monitor the work of various departments involved in the loan application process and the management and maintenance of funded loans.Monitor performance and implement improvements. Manage quality and quantity of employee productivity. Ensures that loan and contract packages are complete, and accurate performing audits to monitor soundness of both Funding and Document Control departments.Ensures that documents are maintained in accordance with compliance. Communication Builds effective working relationships with other support services such as IT, Accounts, Marketing. Facilitate coordination and communication between support functions. Sales, Marketing and Customer Service - Manage customer support - . Plan and support sales and marketing activities. Ensure a seamless relationship between the departments and its customers and dealers. Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
Qualifications and Requirements:
Auto or Consumer Finance Industry relevant production experience preferred Knowledge of titles, lien perfection and practices preferred; not required Knowledge of loan processing preferred; not required Knowledge and experience in organizational effectiveness and operations management required Knowledge of business and management principles and practices required Excellent Decision-making Excellent Communication skills