This position is primarily responsible for working with customers and all parties within the supply chain to ensure we provide on time deliveries and excellent customer service from all points throughout all countries.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Answers all e-mails the day they are received
Provides customer statistics regarding shipments via e-mail, fax, or through RADAR system transmissions.
Passes any new rate requests, especially during the booking process, along with pertinent information to the Pricing Department for rate submission and approval from customer
Ensures booking and rate information are correct based on SOP in order to instruct overseas as to how to proceed.
Sends bookings every morning to customers and to origin office once approved for shipping.
Keeps communication flowing with customer on a daily basis to ensure the highest customer service.
Assists customers when new needs arise and address customer issues and ensure effective and long-term problem resolution.
Sends applicable reports to customers to ensure proper shipment movement and tracking and with the most recent up to date information.
Updates System with real time information received via tracking and tracing on the internet, with the carriers, e-mail, etc.
Notates all transactions on each file within the system via the remark location.
Creates/Approves CM and validates in order to send to Pricing. If created pass to Documentation Department for input into laserfische.
Validates receipt of all required documents and create broker packet for customs broker.
Updates system with document received and passed dates.
Ensure all money transaction such as ocean and air freight charges have been settled before releasing.
Ensure the original Globe house B/L has been received before releasing the cargo for delivery.
Ensure all releases are in place prior to arrival of the containers at port/rail, such as Steamship lines, AMS, Customs and other related government organizations.
Dispatches truckers and/or carriers when shipment has been paid, cleared, and available for pick up and delivery.
Ensures all empty containers are returned to the port/rail within the allotted free time.
Invoices customers immediately when needs arise, i.e., demurrage, per diem, exams, etc. Bring Draft Misc. invoice to Supervisor for approval
Works within a team atmosphere and assist teammates when needed.
Understands processes for all customers within the team in order to better serve the customers when staff is on leave. In addition, cross training is required.
Regular review of the SOP and assist with updates when needed.
Keeps the immediate Supervisor and/or Management informed of any potential issues.
Validates and approve vendor payables and passes to the Accounting Department for payment. Enter comments in the system with vendor inv#, amount, and what the charge is for prior to passing to accounting.
Prepares excel spreadsheets for customers or runs specific reports based on customers needs.
EDUCATION AND/OR EXPERIENCE:
Bachelor's degree (B. A.) from a four-year college or university preferred; or three years related experience and/or training; or equivalent combination of education and experience.
To perform this job successfully, an individual should have knowledge of Database software; Internet software; Microsoft Office Suite; Order processing systems; Spreadsheet software and Word Processing software.
Experience in logistics or transportation field.
Keyword: Import Representative
From: Globe Express
Globe Express - 2 years ago
Globe Express Services is a third party logistics provider (3PL) specializing in U.S. trade with the Far East. Founded in 1974, we have...