Operations Specialist
Dept of State Health Services - Austin, TX

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The Program Specialist VI works under the direction of the Director, Operations Management Unit (OMU). This position performs highly advanced consultative services and technical assistance work. Duties include but are not limited to: planning, researching, coordinating and evaluating program improvement and integration activities; providing staff guidance, process design and improvement; implementing agency-wide and other key initiatives; providing recommendations and technical assistance for agency leadership, working with both internal and external stakeholders such as governmental agencies, the general public, community organizations, and program staff; handling and executing special projects; creating and implementing a professional development program to increase and enhance supervisors, managers, and new employees' performance; and working with a team to develop goals, curriculum, and evaluation for these programs. May plan, assign, and/or supervise the work of others. Works under limited direction with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions:
Provides consultative services and technical assistance to plan, implement, and monitor effective programs and services across the agency. Serves as the represenatative for the Director, Operations Management Unit at meetings or workgroups. Coordinates the development of policy and procedural guidance related to business process functions and areas of functional responsibility. Provides guidance to staff in the development and integration of new methods and procedures related to administrative and operational issues for the agency. Researches, develops, prepares, and reviews executive reports, studies, audits, and findings to provide direction and guidance to executive leadership. Prepares executive briefing documents. Identifies developmental needs of agency employees, particularly supervisors, managers, team leads, and new employees and provides guidance in the development and integration of new methods and procedures in relation to management programs for the agency. Serves as Project Manager resolving issues for the Director, Operations Management Unit. Analyzes and evaluates the effectiveness of management practices in agency programs, researches best practices for current management strategies, and designs and implements effective techniques for action plans to improve or initiate programs of improvement. Analyzes the applications and variations of programs and develops action plans to improve or initiate DSHS programs. Researches, develops and provides guidance for employee inquiries regarding DSHS Operational responsibilities. Prepares and posts documents for the Director, Operations Management Unit via the Operations Management Mailbox and responds to inquiries. Develops and maintains the COO website, providing written content and posting material to expand knowledge and understanding of agency policies and procedures. Performs other duties as assigned.

Knowledge Skills Abilities:
Knowledge of and experience in business process modeling and data flow diagramming; HHSC and DSHS mission, operations, functions, policies, rules and requirements; State and federal laws, rules, and regulations related to human resources; Process improvement and quality assurance processes; Texas legislative process; Strategic planning, conflict resolution, and risk management processes; Implementation and evaluation principles and methods of project mangement related to complex programs, rules, regulations, policies, and procedures; Statistical analysis. Skill in project management methodology; Identifying problems, evaluating alternatives, and negotiating and implementing solutions; Working collaboratively and cooperatively with diverse groups; Organizing, communicating, and presenting information effectively, both orally and in writing; The use of electronic data and/or word processing equipment and software; The development of complex reports, analysis, and recommendations; Facilitating and conducting high-level meetings; Managing multiple and competing priorities; Accurately evaluating and interpreting data and reports; The methodology used in researching and benchmarking data; Working for or at a director-level completing high-level projects. Ability to explain facts, advocate ideas, and negotiate and collaborate with individuals and groups internally and externally; Establish, define and set priorities that support the ongoing transformation of the client services program support functions; Build and maintain successful, collaborative working relationships with managers and staff at all levels internally and with other agencies, providers, diverse and high-level stakeholders and elected officials; Prepare concise, organized reports, analyses, and recommendations; Balance change and continuity, adjusting and responding to changing job priorities, and to continually strive to improve customer service and program performance; Interpret and evaluate policies and procedures; Make timely and effective decisions.

Registration or Licensure Requirements:
None required. Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) preferred.

Initial Selection Criteria:
Graduation from an accredited college or university with a degree in human resources, public administration, business, industrial or labor relations, management, or other related studies. Experience may be substituted for education on a year-for-year basis. Experience reviewing executive-level communications and providing written comments and recommendations. Experience leading projects with high visibility and agency-wide impact. Experience advising senior executives regarding human resource issues related to staffing plans, organizational structures, and reorganizations. Experience working with members of agency legal staff to collaborate and make recommendations to management and executive staff. Experience conducting workforce assessments and preparing or providing input for workforce plans.

Additional Information:
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Req 253357