Operations Specialist
Design Within Reach - Stamford, CT

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The Operations Specialist supports the Studios and Call Center through a variety of operational tasks.

RESPONSIBILITIES:
  • Assist with Studio Operations Support email box, which includes organizing Studio request forms, expense reports and check requests, swatch and collateral requests and other misc. Studio operational issues.
  • Assist with Drop Ship email box, which includes communicating with vendors to answer questions, confirm orders or order cancellations.
  • Respond to all inquiries in a timely, professional and courteous manner ensuring accuracy of information and appropriate grammar, spelling, etc.
  • Process drop ship orders by releasing and confirming with vendors. Follow up with vendors to ensure timely and accurate recording of shipment details on orders.
  • Assist with Special Order by Responding to requests for literature, samples, price lists, etc.
  • Maintain master swatch list; reorder swatch stock for replenishment to studios.
  • Place employee orders on a daily basis.
  • Process and file tax exemption requests.
  • Process and file trade discount qualification requests.
  • Assist with ordering Special Order swatch requests
  • Audit source code usage, price overrides.
  • Review and resolve payment issues on a daily basis.
  • Other duties may from time to time be assigned by management

REQUIREMENTS:
  • Strong organizational skills. Process oriented.
  • Action oriented. Enjoys working hard.
  • Attention to detail; outstanding problem-solving/multi-tasking skills; strong follow through skills; resourceful and creative.
  • Outstanding communication skills, both verbal and written; conveys information in a clear and concise manner; asks appropriate probing questions.
  • Demonstrated ability to maintain composure in all situations.
  • Innovative; constantly seeking ways to gain/build relationships and improve processes.
  • Proficient in Microsoft Office.
  • Ability to learn on the fly. Learns quickly when facing new problems; open to change; resourceful in finding solutions; enjoys challenges and unfamiliar tasks. Ability to effectively cope with change; can decide and act without having the total picture; handles uncertainty well.
  • Team player. Cooperative, easily gains trust and support of peers; encourages collaboration.
  • Interested in self-development. Is personally committed to and actively works to continuously improve him/her. Understands that different situations and levels may call for different skills and approaches.
  • Able to work evenings and weekends as needed.
  • College degree preferred.

Design Within Reach - 21 months ago - save job - block
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About this company
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Design Within Reach (commonly referred to as DWR) could be just out of reach for the average Joe furniture-shopper's wallet. The...