Under the supervision of the Director of Community Development, Operations Supervisor is responsible for the oversight of the Killeen Arts and Activities Center bookings, staffing events and overall operations. Responsibilities include management of event scheduling to ensure optimal facility usage and efficient scheduling of staffing.
Manages day-to-day functions of the Killeen Arts & Activities Center; plans, organizes and directs, controls, and evaluates overall operations.
Plans and coordinates events with clients; schedules events to ensure optimal facility usage and efficient scheduling of staffing. Directs and coordinates changing set ups for a variety of events; coordinates room set ups, tear downs, and clean up after event.
Prepares and administers a budget; responsible for purchasing supplies and accurately accounting for receipts, expenditures, and inventories.
Makes recommendations to the Director regarding division policies, budgets, and capital improvements.
Establishes or adjusts work procedures to meet event schedules. Maintains time and productivity records. Suggests changes in working conditions and use of equipment to increase efficiency of operations of the KAAC.
Keeps an operational log during functions; open and closes facilities and performs fire and security checks.
Advises and assists the customers in completion of contractual agreements between the customer and the KAAC. In addition, assists customers with booking local events, such as weddings, meetings and conferences.
Knowledge of Texas Alcohol and Beverage Commission (TABC) regulations.
Efficiently and effectively handles complaints received.
Responds to client needs before and during events to insure customer satisfaction.
Inspects regularly for facility cleanliness; ensures adequate safety devices and provisions are in place for patrons as well as staff.
Performs other duties as assigned.
Required Minimum Qualifications:
Education and Experience:
Graduation from a four-year accredited college or university in business, hospitality, marketing , restaurant management or related field; and
Two (2) years of demonstrated experience in event coordination, sales or scheduling in a multi-use facility ; or
Any equivalent combination of education and experience.
Necessary Knowledge, Skills and Abilities:
Ability to plan, organize and supervise the work of others.
Ability to establish successful working relationships.
Ability to meet and communicate effectively both verbally and in writing with other employees, division and department heads, contractors and the general public; ability to handle stressful situations.
Ability to understand mathematical concepts to include basic arithmetic.
Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures; some knowledge of accounting principles and practices.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Professional appearance and attention to detail are required.
Working knowledge of Microsoft Office programs.
Ability to work independently with minimum supervision.
Knowledge of budgeting policies, purchasing policies, and contractual agreements.
Must be able to work flexible hours to include working evenings, weekends and holidays as needed. Must possess a valid Texas State Driver’s License by date of hire