Operations Supervisor
CEVA Logistics - Mount Juliet, TN

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Mtjul sup12-13318&19


Objective and Purpose of Role

The purpose of the Operations Group is to provide support to the customer and serve as a liaison between the customer and the Corporate Office. Support that is provided includes value-added supply chain services such as picking, packing, receiving, return logistics, and shipping.

Supervisors provide operational support for the contract by maintaining quality performance objectives, supervising non-exempt personnel, assisting in cost control programs, and ensuring that employees are properly trained to execute job functions. The Supervisor should be proactive in looking for ways to improve current operations and work to increase CEVA's business scope. The Supervisor is also responsible for thinking strategically while becoming more intimate with the customer's business.

Dimensions and Quantities (describe the scale and scope of influence of the job. Include quantities influenced by a) the department & b) the individual directly e.g. sales/income, geographical area, number of products, number of clients, direct reports, budget authority etc.

Supervisors have 10 - 20 direct reports depending of area of responsibility. These are mostly non-exempt direct reports with the exception a clerical position.

Key Activities and Accountabilities

Cross Dock/ Transportation /Logistics/ Human Resources/ Quality:

Manage and coordinate inbound and outbound freight and rack functions in a multiple shift operation

Oversee supplier compliance/performance/training

Distribute loading/unloading work assignments and resolve any associated problems

Serve as a contact to communicate load, plant, and routing issues or concerns between employees at facility and carrier management

Create, train, promote, and enforce safety procedures to maintain a safe and clean work environment

Ensure freight is manifested correctly and ensure customer standards for load quality are met

Ensure inbounds are processed properly and returns are loaded per established schedules

Monitor and control the loading function to ensure CEVA expectations for accuracy, efficiency and timeliness are met

Responsible for hiring and managing the operational workforce

Investigate customer complaints

Work with Route Managers to resolve their issues and needs.

Monitor customer supported tracking systems

Maintain ISO Compliance and follow EQS Policies.

Perform Human Resource duties

Control yard functions

Pass-down information to next shift to avoid operational gaps

Reporting and documentation to support Logistics group

Support payroll processing

Generate timely metrics

Maintain equipment maintenance and preventative maintenance

Responsible for managing the operations workforce

Investigate customer complaints


Experience and Education

Essential Educational and / or Training Qualifications & Certificates

High School Diploma / Bachelor's Degree preferred, with a plus for Logistics or Transportation

Two years experience, preferably some Supervisory experience in a Transportation, Logistics, Warehouse, or Cross-dock environment

Must be versed on safety and compliance issues

Technical and Functional Skills

Strong computer skills with working knowledge of Word and Excel

Ability to work under pressure in a fast-paced environment

Strong written, verbal, and inter-personal skills to manage and motivate workforce and others

Knowledge of warehouse management systems

Required Behavioural Competencies (refer to or attach the relevant Company/Divisional competencies description for this role)

Regular attendance.



Job Type



Evening Job

Employee Status




Ceva Logistics - 2 years ago - save job
About this company
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CEVA Logistics U.S. is a regional unit of CEVA Logistics, part of giant CEVA Group. CEVA Logistics US provides freight forwarding and...