Objective and Purpose of Role
The purpose of the Operations Group is to provide support to the customer and serve as a liaison between the customer and the Corporate Office. Support that is provided includes value-added supply chain services such as picking, packing, receiving, return logistics, and shipping.
Supervisors provide operational support for the contract by maintaining quality performance objectives, supervising non-exempt personnel, assisting in cost control programs, and ensuring that employees are properly trained to execute job functions. The Supervisor should be proactive in looking for ways to improve current operations and work to increase CEVA's business scope. The Supervisor is also responsible for thinking strategically while becoming more intimate with the customer's business.
Dimensions and Quantities (describe the scale and scope of influence of the job. Include quantities influenced by a) the department & b) the individual directly e.g. sales/income, geographical area, number of products, number of clients, direct reports, budget authority etc.
Supervisors have 10 - 20 direct reports depending of area of responsibility. These are mostly non-exempt direct reports with the exception a clerical position.
Key Activities and Accountabilities
Cross Dock/ Transportation /Logistics/ Human Resources/ Quality:
Manage and coordinate inbound and outbound freight and rack functions in a multiple shift operation
Oversee supplier compliance/performance/training
Distribute loading/unloading work assignments and resolve any associated problems
Serve as a contact to communicate load, plant, and routing issues or concerns between employees at facility and carrier management
Create, train, promote, and enforce safety procedures to maintain a safe and clean work environment
Ensure freight is manifested correctly and ensure customer standards for load quality are met
Ensure inbounds are processed properly and returns are loaded per established schedules
Monitor and control the loading function to ensure CEVA expectations for accuracy, efficiency and timeliness are met
Responsible for hiring and managing the operational workforce
Investigate customer complaints
Work with Route Managers to resolve their issues and needs.
Monitor customer supported tracking systems
Maintain ISO Compliance and follow EQS Policies.
Perform Human Resource duties
Control yard functions
Pass-down information to next shift to avoid operational gaps
Reporting and documentation to support Logistics group
Support payroll processing
Generate timely metrics
Maintain equipment maintenance and preventative maintenance
Responsible for managing the operations workforce
Investigate customer complaints
Experience and Education
Essential Educational and / or Training Qualifications & Certificates
High School Diploma / Bachelor's Degree preferred, with a plus for Logistics or Transportation
Two years experience, preferably some Supervisory experience in a Transportation, Logistics, Warehouse, or Cross-dock environment
Must be versed on safety and compliance issues
Technical and Functional Skills
Strong computer skills with working knowledge of Word and Excel
Ability to work under pressure in a fast-paced environment
Strong written, verbal, and inter-personal skills to manage and motivate workforce and others
Knowledge of warehouse management systems
Required Behavioural Competencies (refer to or attach the relevant Company/Divisional competencies description for this role)
Ceva Logistics - 2 years ago
CEVA Logistics U.S. is a regional unit of CEVA Logistics, part of giant CEVA Group. CEVA Logistics US provides freight forwarding and...