Operations Supervisor
PPD 186 reviews - Morrisville, NC

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The Operations Supervisor is responsible for the day to day operations of the project team. He/she provides support to staff members so that contracted services are provided in accordance with client and PPD Medical Communications policies and procedures. The Operations Supervisor is also responsible for the training and supervision of consultants and/or Customer Assistance Specialists on the project team. An integral part of this supervision is the development, coaching, and mentoring of the consultants. The Operations Supervisor is instrumental to the maintenance of the client relationship.


Education and Experience:
BS in Pharmacy, RPh or sitting for the boards with the expectation of licensure within one year of employment (Note: Some projects may allow for the following requirements: BSN, RN license or equivalent experience)

3+ years experience in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information

Or equivalent combination of education, training and experience that provides the knowledge, skills and abilities to perform the job

Knowledge, Skills and Abilities:
Excellent interpersonal skills and problem solving skills

Excellent judgment/decision making skills

Excellent organizational skills

Excellent oral and written communication skills

Ability to motivate and integrate teams

Basic computer skills

Basic knowledge of PPD Medical Communications' Standard Operating Procedures

Ability to teach/mentor team members

Ability to prioritize workload and manage multiple tasks

Ability to discipline employees, reward employees and perform timely and effective performance evaluations and coaching


PPD is an Equal Opportunity Employer

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About this company
186 reviews
PPD is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle...