Operations Support Associate
A+ Federal Credit Union - Austin, TX

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Job Description:
  • Assist members with account inquiries in person or
over the phone, including researching discrepancies,
interpreting A+FCU policies.
  • Complete account verification forms for mortgage and
financial companies.
  • Process requests for statement and check copies as
well as other departmental research.
  • Process return item charge backs, address changes,
account closures, stop payments, collection items.
  • Create and mail miscellaneous correspondence to
members as needed.
  • Process incoming and outgoing domestic and
international wire transfers and Western Union
transfers as assigned.
  • Assist members with account reconciliations.
  • Provide quality service to employees and assist them
with member account error resolution, provide
direction for correction of any errors or
discrepancies.
  • Respond to assigned internet emails submitted by
members and reply in a professional and courteous
manner resolving their issues and/or needs within 24
hours.

Job Requirements:
  • High school diploma or G.E.D. equivalent.
  • Minimum of one-year financial institution experience
performing basic teller functions with working
knowledge in product service cross-selling.
  • Basic math/accounting skills, 10-key calculator,
data entry skills
  • Verbal and written communication skills.