Operations Support Specialist
Ultima Hospitality - Chicago, IL

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Ultima Hospitality is rooted in a core set of values; these values are evident in all that we do. As an associate on our team, our expectation is that you demonstrate these core values throughout your day and use them as a guide in your decision making process.

Integrity : adherence to moral and ethical principles; soundness of moral character and honesty in all that you do

Accountability : being accountable, liable, or answerable for personal actions & decisions

Performance : completion of tasks with the highest level of achievement

Passion : powerful or compelling emotion or feeling toward what you do that exudes in your daily work, dedication

Ultima Hospitality , Find Your Ultimate!

About Ultima Hospitality

Ultima Hospitality, founded in 2010, is an affiliate and the management company of Chicago-based Waterton Commercial Properties. Waterton Commercial Properties, founded in 2006, invests in non-multifamily, value-add real estate and has investments in 5 full-service and 2 select-service hotels equaling 1300+ rooms including Holiday Inn, Sheraton, Doubletree, and Westin branded properties. Our investments are located on both coasts of the US as well as in the Midwest. As the hotel operating arm of Waterton Commercial Properties, Ultima Hospitality manages and asset manages both full service and select service properties. Ultima’s senior leadership team has more than 150 years of combined experience in hospitality and commercial real estate management and executed over $2 billion of value-add transactions including acquisition, management, financing and rehabilitation of lodging assets.

For more information, please visit www.ultimahospitality.com.

Operations Support Specialist

The Operations Support Specialist will provide the expertise that ensures effective and efficient support of the corporate operations team. Assist in achievement of stated strategic goals and operational objectives. Interface with and provide some level of support to all Executive-Level Corporate Operations team members and represent the respective leadership team in a highly professional manner.

Provides confidential, high level and key administrative & operational support to the corporate operations team including, but not limited to:

Preparing general correspondence, memoranda, expense reports, etc. (which may include presentation preparation)

Schedule and/or plan meetings and make travel arrangements (itineraries and accommodations)

Set up conference calls/meetings with varying time zones

Coordinating special projects and requests, as necessary.

Demonstrate confidentiality when handling sensitive information and matters.

Provide assistance with coordinating companywide events

Oversee the coordination and manage the corporate quarterly newsletter process

Screening telephone calls and visitors

Resolving routine inquiries

Manage all requests for donations

Complete projects as assigned and demonstrates ability to handle multiple tasks with minimal supervision

Communicate effectively and professionally with internal and external customers

Manage Corporate Social Media sites & update website News RSS Feed

Update and Manage SharePoint Document Portal/Field Intranet

Organize, code and submit invoices for approval/payment

Assist in supporting the operations team with acquisitions/divestitures & due diligence projects

Work with a sense of urgency, must be able to work within deadlines and execute in a fast-paced environment. Must be able to manage multiple projects at the same time and be flexible to work extended hours as needed.

Additional basic skills such as:
The ability to solve moderately complex problems

Exercises some judgment to prioritize and make decisions

Perform with limited to moderate guidance/direction

Make recommendations to existing processes to help streamline work and efficiency

Ideal candidate for this role will thrive in an work environment where working at a quicker than average pace will be the norm, tasks and the volume of work will vary and tasks will be expected to be completed rather quickly and accurately (detail-oriented). This role will also be one that represents the organization, ideal candidates will enjoy meeting new people and communicating in a friendly and professional manner. Service-oriented candidates will be an ideal fit.

Bachelor’s Degree preferred, or equivalent education/experience required

Minimum 2-5 years progressive administrative experience required; which may have been at least in part, acquired through an operations role within the hospitality industry.

Travel may be required within the U.S. and Internationally never. Approximate travel is < 10%.

Advanced computer skills including Outlook, Word, Excel, PowerPoint, Publisher & SharePoint

Advanced knowledge of Social Media practices

Ability to work independently

Ability to adapt to changing priorities and work with tight deadlines

Excellent verbal and written communication skills

Strong attention to detail

Candidates must demonstrate a high level of professionalism & integrity