Operations Technical Trainer
USAble Life - Little Rock, AR

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When it comes to making a meaningful difference in the lives of our members, Life & Specialty Ventures and its family of companies is always ready.

We are a profitable and growing organization that offers many of the industry’s best individual and group life, dental and disability insurance products. We’re also an organization that’s committed to providing each employee with the chance to make his or her own meaningful difference. Our team is ambitious and passionate, and our work environment is relaxed and fun. Are you ready to join us?

We’re currently searching for a Operations Technical Trainer to join our dynamic team in Little Rock, Arkansas .

Reporting to the SVP Operations, the Operations Technical Trainer is responsible for insurance industry specific technical training and an array of projects that support the Operations department and enterprise operations systems. The Technical Trainer works with operations management and assesses, designs, develops, implements, and educates staff on insurance technical skills to meet Operation department needs. Additionally, the Operations Technical Trainer participates in documentation & project teams, process improvement initiatives. Develops, maintains, schedules and conducts Insurance specific Operations learning. Coaches new employees and current employees on job specific skills. Identifies improvement opportunities in processes, workflows, procedures and systems.

Required Skills Exceptional organizational, project management, writing and oral communication/presentation skills. Excellent editing skills. Expert level skills in MS Office - Outlook, Word, and PowerPoint. Strong skills in Excel and Internet Explorer. Excellent interpersonal, customer service, verbal, listening, and written communication skills. Proven ability to handle multiple projects and deadlines. Ability to work independently. In depth experience with policy management, membership & billing and claims systems. Strong skills in e-Learning.

Required Experience Basic Required:
  • Bachelor's Degree in Business Administration, HR/Training/OD or related field or 9 years of equivalent applicable experience.
  • 5-7 years experience; including professional experience in Life & Disability Insurance industry with at least 2 years of technical experience in Operations, including Claims.

Basic Preferred:
  • Experience working on Process Improvement in an Operations environment. Operations supervisory/management experience or experience in operations with training, project management, process improvement

USAble Life - 4 months ago - save job - block
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