Operations Technician
Sungard AS - Philadelphia, PA

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  • Assist with technology installation to include securing of cabinets, racking of equipment, and cabling of devices.
  • Assist with building Windows-based operating systems ( Server 2008/2003) and device configuration .
  • Provide onsite support for device troubleshooting to include power cycles/reboots, cable testing/replacement, and media handling support.
  • Assist SunGard Centralized Operations/Engineering, Project Management, and Customer Service teams in support of customer requirements when engaged.
  • Provide on-site customer service to clients while working within the data center
  • Provide on-site vendor support for maintenance, break/fix, and/or upgrades.
  • Understand and follow defined standard operating procedures.
  • Understand the data center’s infrastructure components and supporting tool set.
  • Respond to and update tickets in accordance with department procedures.
  • Perform written and verbal turnover of open issues/upcoming maintenance at the end of each shift.
  • Receive and ship inventory as required.
  • Ensure that the facility inventory is updated and accurate on a regular basis, based upon moves, adds, and changes.
  • Perform data center walk-through during each shift to check for abnormal conditions such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment.
  • When appropriate, escalate issues quickly and efficiently in order to solve problems within SunGard’s Service Level Agreement requirements.
  • Issue problem, change, and request tickets when necessary for both SunGard infrastructure and customer environments.
  • Understand the facility support systems (power, HVAC, fire detection/suppression, security); respond to alarms in accordance with department procedures.
  • Must work holidays that fall on scheduled shifts, have the flexibility to work extra shifts as required by management.
  • College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
  • A+, MCSE, and/or CCNA certifications preferred.
  • Minimum of 1 - 2 years experience, preferably in a data center or tech support environment. Previous data center experience a plus
  • Additional experience in the following areas a plus: Help Desk, Network Administration/Systems Administration, Technical Account Management.
  • Understanding of Windows-based operating systems (Server 2008/2003)
  • Understanding of Unix/Linux-based operating systems a plus.
  • Familiar in Microsoft Office-based applications (Word, Excel); experience with Visio a plus.
  • Experience with physical configuration and maintenance/troubleshooting of Enterprise level hardware.
  • Preferred experience in Layer 1 telephony trouble shooting to include telephony troubleshooting equipment.
  • Must possess strong customer service attitude and interpersonal skills.
  • Must possess excellent written and verbal communication skills.
  • Proven ability to execute multiple tasks efficiently and effectively.
  • Proven ability to work effectively in a team environment.
  • Demonstrated ability to produce quality work on a consistent basis.
  • Demonstrated flexibility and organization.
  • Must be a self-starter and be able to manage assigned tasks with limited management input.
  • Should be able to lift 40 lbs.
  • Preferred experience working in a datacenter environment to include maneuvering in narrow aisles to install/troubleshoot equipment, ability to climb a ladder and crawl under raised floor to install/troubleshoot cabling .
Working Conditions:
Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

About this company
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SunGard Availability Services provides IT Operations support to IT departments that need to ensure business viability by keeping mission...