Operations and Policy Analyst 2 (Information Systems Tech)
Employment - Salem, OR

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We are excited to announce an opening for an Operations and Policy Analyst 2, Information Systems Tech, located in Salem.
The Employment Department is a large state agency with a mission to Support Business and Promote Employment. We accomplish this by accurately administering the unemployment insurance (UI) benefits program; recruiting and referring applicants to job openings and assisting job seekers in their employment searches (Business and Employment Services); developing and distributing workforce and economic information (Workforce and Economic Research); coordinating the state’s child care program (Child Care); and adjudicating citizen and business disputes with agencies (Office of Administrative Hearings). The department employs approximately 1500 employees in field offices located throughout the State with the central office in Salem.
The Child Care Division (CCD) supports children, families and communities by providing regulation, subsidies, resource development, provider training, parent information, and statistics on child care need and use. Child care licensing is required by state law. CCD provides certification for child care centers, certified homes and registration for family child care providers. CCD also enrolls in the Central Background Registry individuals who have cleared background checks and are eligible to work in child care facilities. Licensing is a regulatory consumer protection program that assures that child care facilities and workers meet minimum health and safety standards. The regulatory function of the Division is required by state law. The federal Child Care and Development Fund helps fund child care services for high-risk children as well as child care information services. Information services are used by parents to make informed choices about care of their children, and by the communities for planning and funding decisions. Training and resource development aim to increase the quality of care given to children in child care facilities and to integrate the various efforts of state.
This position is represented by Service Employee International Union (SEIU). This recruitment may be used to fill future vacancies.

Duties & Responsibilities:
Modify, update, maintain, and distribute Access data base changes as defined by the US Department of Health and Human Services, Administration for Children and Families to the Child Care and Development Fund (CCDF) program, ensuring all reporting requirements for funding are accurate and timely.

Develop, test, and maintain quality assurance reports.

Design, develop, test, and maintain ACCESS data base systems for programmatic requirements.

Test, make recommendations for, and maintain improvements to implement the Oregon Registry On-line professional development system.

Update and maintain electronic documentation of business processes and policies in the following manuals: business policy and procedures; CCRIS scenarios (policy & procedures); practice guidelines; work flow diagrams; and Oregon Administrative Rules in CCRIS when rules change.

Provide CCRIS technical assistance to field staff.

Create documentation when new programs or processes are added to CCD.

Analyze, research, and design continuous process improvements for licensing functions in the central office and the field.

In coordination with OED information technology staff, test identified changes to the Child Care Regulatory Information System ( CCRIS) and CCRIS-P, document and track outstanding issues, write instructions & validations, create screen mock-ups, approve tested changes to move to production, communicate changes to division staff and partners, update and maintain documentation to include CCRIS scenarios, policy manuals, process manuals.

Design and maintain queries in Discoverer and reports in Access to extract information for ad-hoc reporting from CCRIS.

Review business processes, update CCRIS scenarios, and create new scenarios as needed to reflect new business processes. Assist division training team in creating and maintaining self-paced training modules to increase staff competencies, consistency, and accuracy of child care data entry into the Child Care Regulatory Information System (CCRIS). Working Conditions

Strong written and oral communications skills necessary. Use personal computer for word processing, spreadsheet and database functions and reporting. General office environment, significant computer time. Regular travel to contractor sites, community colleges and numerous other community and public buildings throughout the state, sometimes overnight and at irregular hours. Limited out-of-state travel.

Qualifications & Desired Attributes:
Minimum Qualifications

A Bachelor’s Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or other related degree; AND two years experience performing professional-level evaluative, analytical and planning work;


Any combination of experience and education equivalent to five years of experience performing professional-level evaluative, analytical and planning work.

Desired Attributes

Proficient in Word and Excel – able to create pivot tables, create forms, write formulas, create and modify graphs and macros.
Ability to create relational databases, query data and design reports in Microsoft Access.
Proficient in collecting, organizing and reporting data in both a narrative and statistical format.
Ability to write SQL for use in Word, Access and Excel.
Experience in evaluating new technology to streamline business or regulatory functions.
Technical writing aptitude sufficient to document business processes and policy, written instructions and validations, and staff and partner communication.
Experience testing functionality and interactions between multiple data systems and program applications.

Additional Information:
Important Notice
To improve communication with all applicants, the state of Oregon is now requiring an email address on all applications.

If you do not currently have an email address and do not know where to go to get one please refer to our Applicant Frequently Asked Questions web page, scroll to the ‘How to Apply for a Job’ section, question #14 to view several links to internet providers where you can get a free email account. The state of Oregon does not endorse any particular provider.

Do you have questions about the recruitment & selection process (i.e., supplemental questions, clarification of job announcement information, etc.)? Call Carol Thrasher, Recruitment Analyst for Employment at (503) 947-1469.
Please note: Due to the high volume of inquiries we receive, please login to your account to view the status of your application. All applicants will be notified at the close of the recruitment.

Only complete applications will be considered.
The selection process will consist of a review of the material provided and an evaluation of experience and training. Candidates most closely matching the position’s desired attributes will be invited to interview. If you are an eligible veteran and you meet the minimum qualifications, veterans’ preference points will be added to your score. To receive veterans’ preference points you MUST attach to your electronic application the following required documentation:

  • A copy of your DD214/DD215 form; OR A letter from the US Dept. of Veteran's Affairs indicating you receive a non-service connected pension for the five (5) point preference.
  • A copy of your DD214/DD215 form; AND A copy of your veterans' disability preference letter from the Dept. of Veterans' Affairs for the ten (10) point preference.
For more information on veterans’ preference points click here, or visit www.oregonjobs.org , and select veterans’ preference.

The trial service period for this position is six months.

Due to extraordinary budgetary shortfalls, Oregon state government is continuing cost reduction measures which include mandatory unpaid time off (furlough days) during the 2011-2013 biennium. Employees are subject to 10 - 14 furlough days based on representation and/or salary range.
This position requires a criminal records check, which may include a fingerprint-based records check, as a condition of employment.
The Oregon Employment Department strives to create an inclusive environment that welcomes and values the diversity of the people we serve. The Department fosters fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity regardless of race, color, religion, gender, disability, physical stature, age, national origin, sexual orientation, marital status or political affiliation.
The Employment Department is an Equal Opportunity, Affirmative Action employer, committed to a diverse workforce with equal opportunity programs.


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