Job Title: Ops Manager I
Job ID: 392514
Location: Warwick, RI
Full/Part Time: Full-Time
Regular/Temporary: Regular Return to Previous Page Responsibilities The Ops Manager I manages the day-to-day activities of the DMMFO Procedure team. Under management guidance, assists in the preparation of business plans, budget, and goal setting for the unit. Analyzes and prepares reports for management on departmental goal achievement. Researches and resolves complex operational issues. Responsible for identifying training needs and delivering appropriate training to staff. Responsible for recruiting and hiring decisions, performance reviews, and reward and recognition of employees under supervision. Performs other related duties as required. May be responsible for meeting department budget. Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.
Leadership Accountabilities: Business Management & Planning: Implement and deliver the business plans and targets. Plan, allocate and organize team resources to meet the business plan. Process/Continuous Improvement: Identify and respond to ideas for process improvement from team members and facilitate and undertake capitalized continuous improvement activities. May include project participation.
Customer Service: Be a role model to drive a customer service values and effective management of customer concerns and issue resolution. To set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded.
Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Stakeholder Management: Develop and maintain effective working relationships. Partner with other department and / or divisions with common goals.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.
Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives.
Recruitment & Induction: Identify hiring needs and make hiring decisions. Manage the new hire orientation process for new team members.
Performance Management: Ensure team meets agreed service levels , Coach and develop staff, Review and follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).
Team Development: Create, plan and implement activities that will support the development of team members. Qualifications Solid customer service orientation and proficient product knowledge.
Solid problem solving skills
Solid organization skills
Solid ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment.
Solid knowledge MS Excel
Solid knowledge PowerPoint/Visio
Solid knowledge of MS Word
Solid time management skills
Solid written and verbal skills
Solid interpersonal skills
Solid project management skills
Solid PC Skills
Ability to support others through development and coaching
Strong understanding of the compliance/regulatory environment
Bachelor Degree required
5 + years Operations experience with 4+ years supervisory experience. Hours and Work Schedule Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM-5:00PM TRAVELMust be able to travel 26-50% of the time. Travel is in the New England Area and also includeds PA and VA. Equal Employment Opportunity It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.
Citizens Financial Group - 2 years ago
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RBS Citizens Financial Group, Inc. is a $122 billion commercial bank holding company. It is headquartered in Providence, R.I., and through...