Order Fulfillment Specialist
RBC Ministries - Grand Rapids, MI

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Job Title: Order Fulfillment Specialist

Work Team: Fulfillment Team

Job Code: Non-exempt, fulltime


Pick, pack,and ship product orders in pick zones. Process outgoing mail including first class postage mailings, personal packages,and international orders. Providecoordination and training to the Service Partners. Manage packages and mail at the shippingcenter. Assist machine operators onmachine filled orders.


1. Moderate computer skills and understanding ofWarehouse Management System (WMS) are imperative in this role. The employee will pick, pack, and shipproduct orders in according to pick zones utilizing this software.

2. Coordinate orders and Service Partners to maintainsmooth workflow.

3. Pick orders by cart or by pick slip in WMS.

4. Perform quality checks, ensuring order quality and delivery

5. Package orders appropriately per shippingrequirements. Involves the use ofvarious packaging & mailing methods based on the shipping carrier.

6. Operate the packaging machines and postal meter, accurately applying correct postage amountsto designated mail.

7. Process outgoing mail including first class postagemailings, personal packages, and international orders utilizing SendSuite,FedEx, or the postal meter.

8. Operate the SendSuite shipping program includingselecting proper shipping method, processing shipping statements, and locatingpackage information.

9. Understand postal regulations in order to prepare allmailings and postage statements for outgoing mailings.

10. Ability to work with machinery, assisting machineoperators on machine filled orders as needed.

11. Flexibility to adapt to the ever changing processes ofshipping and mailing procedures.

12. Meet or exceed the minimum standards of each of thefulfillment functions.

13. Work with ServicePartners—directing, training, and assisting with DHP order fulfillment.

14. Participate with the DHPService Partners in cart loading, picking, packing, and shipping.

Study or Knowledge andExperience:
High School graduate.

Good hand / eyecoordination.

Moderate computerskills.

Experience withFederal Express, UPS, and USPS shipping preferred

Experience workingwith volunteers preferred

Data Warehouseexperience preferred

Will be required to learn shipping rules andregulations

RBC Ministries - 18 months ago - save job
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