The Order Intake Representative is responsible for data entry of fax and online orders for Oncotype DX and for contacting physicians and various other personnel when information on the order form is incomplete or unacceptable.
It is imperative that the Order Intake Representative has a demonstrated ability to work independently, but also function effectively as a member of the GHI team. Attention to detail, accuracy, and ability to focus are imperative qualities.
The Order Intake Representative must possess the ability to communicate professionally and effectively with all individuals, including external customers and other internal GHI personnel. The impressions we create when we interact with those people who seek us out will play a significant role in establishing favorable perceptions of the Company and its products.
Assign incoming faxes to appropriate personnel or queue.
Process incoming fax and online orders.
Create Customer Service cases and set the appropriate follow up date.
Conduct quality checks to ensure accuracy of data entry.
Fax requests for specimens to Pathology Accounts.
Administer activities in pertinent queues.
Contact physicians and various other medical personnel to obtain information required to complete the order entry process.
Document all phone calls and follow up activities in our application according to SOPs and the Customer Service Department Policy.
Provide assistance, information, and education to customers in accordance with department policies and procedures.
Work closely with our reimbursement and billing vendor to coordinate information on payer requirements and benefits as needed.
Assist in building on existing customer base by providing the highest level of customer service and support.
Scan requisitions and attach to appropriate requisition in accessioning application.
Adhere to relevant Standard Operating Procedures (SOPs) pertaining to the data entry requirements for accessioning applications.
Other administrative duties.
Strong customer service orientation.
Must have strong interpersonal and organizational skills.
Excellent listening, oral and written communication skills.
Professional telephone manner.
Possess strong detail and quality orientation.
Ability to identify contextual and typographical errors.
Demonstrate willingness to pitch in as needed.
Experience following SOPs preferred.
Flexibility with respect to working hours to accommodate East Coast customers.
Significant PC knowledge & Windows OS experience.
Minimum of 2-4 years customer service experience in healthcare/lab or pharmaceutical, industry preferred.
High school diploma or GED required.
Bachelor’s Degree or equivalent experience preferred.
Able to legally perform duties within the United States without restrictions.
No disqualifications for employment in the US lab industry as determined by the Federal Government.
TRAVEL, PHYSICAL DEMANDS AND WORK ENVIRONMENT :Travel Requirements:Lifting:Work Environment:
Genomic Health - 2 years ago
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Genomic Health, Inc. (NASDAQ: GHDX) is the world's leading provider of genomic-based diagnostic tests that address both the overtreatment...