Order Management Analyst
Qualys - Redwood Shores, CA

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Job Description:
To assist the sales team in the preparation of product renewal quotations for the Technical Account Manager (TAM) to present to customers and assist in the securing of paperwork for submission of completed order to Finance


Prepare software sales renewal quotation for presentment to the customer by TAM’s

Review data in NetSuite and Qualys proprietary customer provisioning systems to ensure customer’s software configuration matches

Map customers in NetSuite to proprietary Qualys proprietary customer provisioning systems

Work with Finance for approval of non-standard pricing or discounts

Notify TAM’s of completed sales quotations and potential upsell opportunities based on data review in both systems.

Track and/or secure outstanding quotations from customer

Assist the TAM’s in tracking of the sales quotation to the customer as needed

Assist the TAM in the securing of the necessary paperwork (i.e. Purchase Order) to complete the ordering of the software product given the TAM supplies the contacts. This task assistance will be provided in English speaking countries

Complete order by attaching necessary paperwork electronically to the NetSuite customer record for submission to Finance for billing

Document business processes

Educate new TAM’s about the sales quotation process

Maintain a cooperative spirit between inter and intra departmental communications

Perform ad-hoc assignments as necessary

  • BS/BA degree
  • 2+ years order processing experience
  • Attention to detail, accuracy and timeliness
  • Assertive communication skills
  • NetSuite knowledge a plus
  • Software industry sales/ordering process knowledge a plus
  • Software accounting knowledge a plus

About this company
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Qualys, Inc. is the leading provider of Software-as-a-Service (SaaS) IT security risk and compliance management solutions. Qualys solutions...