Order Processing and License Management Specialist
Interactive Intelligence Inc. - Indianapolis, IN

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Job Title: Sales Order Processing and License Management Specialist
Department & Team: Finance
Job Reports to: Team Lead, Sales Order Processing

This is for 12-9 shift.

Job Summary
The Sales Order Processing and License Management Specialist is in frequent contact with internal and external resources (Sales, Finance, Services, ININ Legal and Customers) in order to ensure accurate invoices. This person will be required to process sales orders and related documents (credits memos, etc.). This position also requires assisting internal and external customers with License Management and invoice questions.

Major Responsibilities/Activities

Proactively interact with ININ resources in accounting, legal, sales, and services to ensure accurate invoicing of sales orders and related documents.

Bill transactions on a timely basis and within month/quarter/year end deadlines.

Deliver final invoice and Certificate of License/Addendum to customers via email or customer specified delivery method

Research and solve license management issues including software product upgrades.

Process software media requests

Process and track software trial/evaluation requests

Set up and maintain comprehensive and accurate billing records, including current customer information. Ensure all are updated in appropriate internal systems.

Maintain and file large numbers of e-mail.

Participate on projects as needed.

Minimum Requirements

This is for 12-9 shift.

Prior accounts receivable/billing experience necessary, preferably minimum of 2 years.

Knowledge of MS Dynamics Great Plains or similar accounting software a plus

Ability to multi-task, prioritize and be detail-orientated

Excellent communication skills

Proven PC skills - Excellent Excel, Word and Outlook skills a must.

Ability to work in a team environment

Ability to take initiative, be proactive, and independently prioritize tasks based on policy and criteria

Customer Service skills

Complex problem solving skills

Organizational and clerical skills

Flexible and adaptable

Ability to present complex information in a clear, concise manner

Interactive Intelligence Inc. - 19 months ago - save job - block
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About this company
11 reviews
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process...