Outbound Customer Experience Specialist
WDS, A Xerox Company - Kirkland, WA

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Help us change the world of wireless user support experience!

WDS is building a game-changing outbound customer support team in our Kirkland, WA office. We are looking for extraordinary individuals with positive attitudes who can take initiative and excel in areas they’re passionate about. We work in a collaborative environment that thrives on ‘Enlightened Thinking’. We admire individuals with ambition, confidence, bold opinions, and talent.

To be successful…

You are an energetic person who is passionate about the customer experience and gets excited about introducing customers to our services through outbound contact

You are able to efficiently resolve technical issues

You love figuring out how to improve things so that other customers with the same issue won’t need to contact us.

You thrive in a fast-paced, always changing environment.

You understand that each action you take impacts a brand and you work tirelessly to ensure the brand is presented perfectly.

Candidate Qualifications

Customer service focus – Required

Flexibility to work various shifts including evenings, holidays, and weekends - Required

Strong communication skills - Required

Wireless data experience - Strongly Preferred

Knowledge of key wireless products and service offerings - Preferred

Analytical thinker

Attention to detail

Problem solving skills

Able to “self-manage”

If this sounds like you, please apply with your resume and a cover letter outlining how you would change the world of wireless user support experience.

About this company
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About Us Continued cost efficiency and revenue gains do not have to come at the expense of the customer experience; they should be a...