Help us change the world of wireless user support experience!
WDS is building a game-changing outbound customer support team in our Kirkland, WA office. We are looking for extraordinary individuals with positive attitudes who can take initiative and excel in areas they’re passionate about. We work in a collaborative environment that thrives on ‘Enlightened Thinking’. We admire individuals with ambition, confidence, bold opinions, and talent.
To be successful…
You are an energetic person who is passionate about the customer experience and gets excited about introducing customers to our services through outbound contact
You are able to efficiently resolve technical issues
You love figuring out how to improve things so that other customers with the same issue won’t need to contact us.
You thrive in a fast-paced, always changing environment.
You understand that each action you take impacts a brand and you work tirelessly to ensure the brand is presented perfectly.
Customer service focus – Required
Flexibility to work various shifts including evenings, holidays, and weekends - Required
Strong communication skills - Required
Wireless data experience - Strongly Preferred
Knowledge of key wireless products and service offerings - Preferred
Attention to detail
Problem solving skills
Able to “self-manage”
If this sounds like you, please apply with your resume and a cover letter outlining how you would change the world of wireless user support experience.
Continued cost efficiency and revenue gains do not have to come at the expense of the customer experience; they should be a...