Outreach Worker
Pacific Clinics - Pasadena, CA

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Job Title: Outreach Mental Health Worker
Classification/Grade: Non-exempt/Grade 10
Site/Program: Passageways
Reports To: Program Director
Approved Date: September 15, 2011

POSITION SUMMARY:

Provides outreach and assessment to homeless individuals under the direction of the Passageways Director. The Outreach Worker works closely with Passageways staff and agencies in the Pasadena continuum to provide services to the homeless street population suffering from psychiatric disabilities, as well as providing crisis intervention and support services to Passageways consumers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Follows up on calls from agencies as well as the community regarding homeless individuals and attempts to connect these individuals with housing, medical, and mental health services.
• Initiates and responds to requests for assistance with crisis intervention, support services and outreach services to Passageways consumers.
• Promotes an environment that is strengths-based.
• Documents all services for HUD and Short-Doyle/Medi-Cal/EPSDT, or other funding sources as requested or required by the Program Director, pursuant to funding source directives, Pacific Clinics’ practices, protocol, policies and HIPAA compliance requirements.
• Completes all documentation within the timelines established by the Program for service delivery.
• Receives and makes constructive use of supervision.
• Drives Agency-provided or personal vehicles for consumers, staff and others, as needed.
• Transports consumers to facilitate linkages and placements as necessary.
• Develops rapport and relationships through regular contact with street homeless individuals in Pasadena.
• Develops and maintains cooperative relationships with Passageways staff and community agencies for the benefit of consumers.
• Independently attend and participate in staff meetings and trainings to provide continuity of care for consumers and input towards program development.
• Responsible for reporting to work on time and maintaining reliable attendance in accordance with Agency policy.
• Models Pacific Clinics’ approach, mission and core values in all communication and correspondence.
• Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pacific Clinics is an Equal Opportunity Employer
We consider applicants for all positions without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation or veteran status.
Requirements
EDUCATION and/or EXPERIENCE/POSITION REQUIREMENTS:
• AA or BS degree in mental health field, or six (6) years experience with chronically mentally ill population.
• Must be in good physical condition.
• Must be comfortable interacting with homeless population.
• Bilingual skills in the appropriate language for the Clinics' clients are highly preferred.
• At least four (4) years experience working with the chronically mentally ill population.
• Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy.
PHYSICAL DEMANDS:
While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must possess ability to ensure significant communication with the Clinics’ community members. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. Community outreach and local business travel is also required.

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