Sells products and services through door to door solicitation to new residential customers.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Spends most (typically, 80% or more) of time outside soliciting new residential customers through door-to-door contact, explains products and services available to potential customers, and obtains customer orders.
Meets established objectives relative to increased sales volume in assigned territories
Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved.
Maintains a well-informed knowledge base of competitors' activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions.
Attends and actively contributes to sales meetings and training programs.
Completes all necessary paperwork to support sales activities including sales orders, sales agreements, billing forms and sales reports in a manner consistent with quality control guidelines.
Collects and accounts for funds, collects equipment and provides receipts according to company policy and guidelines.
Performs other duties as requested by supervisor.
Skills / Abilities and Knowledge
Ability to read, write, speak and understand English
Knowledge of cold call sales skills
Ability to sell products and services
Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
Ability to work outside for extended periods in any season and/or during inclement weather
Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Ability to complete documentation accurately
Ability to deal with the public in a professional manner
Ability to maintain favorable relations with customers, vendors and employees within the service area
Related Work Experience
Minimum of 1 year experience in outside sales
Certifications and/or Licenses
Valid driver's license with a satisfactory driving record within Company required standards
Skills / Abilities and Knowledge
Ability to maintain confidentiality
Ability to maintain high level of self-motivation
Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
Ability to prioritize and organize effectively
Ability to use personal computer and software applications
Knowledge of cable or telecommunications services
Experience with consumer education of products and services
Education (level and type)
High School Diploma or equivalent work experience
Majority of time is spent in an outside environment with exposure to inclement weather and minimal time in an office environment
Must be able to lift 10-20 pounds for 20 – 30 feet (digital boxes, etc.)
Exposure to moderate noise levels
Must be able to work evenings and weekends
Occasionally required to work overtime as the business needs dictate
Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...