Overflow Banquet Server
Mazzone Hospitality - New York

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Job Title: Overflow Banquet ServerDepartment(s): BanquetsReports to: Director of Training (schedule), Banquet Manager (day of), supervised by Banquet CaptainsJob purpose: The overflow banquet server's job is to execute Mazzone Hospitality Steps of Service at the highest quality level while maintaining a professional attitude and professional appearance. These employees are scheduled for high volume days in addition to regularly scheduled staff. **Attendance is required for at least one Steps of Service classes prior to being scheduled**Job Duties: Reports to work punctually at the time of scheduled arrivalReports to work dressed in complete uniform, clean, and wrinkle-free with name tag, and non-skid shoe. Assists in the proper set-up and take down of all banquet functionsAttends all pre-function briefing meetings to review all details of function with Banquet Captain to insure that all requests, choices and specifics of the guests are metSets-up and details assigned stations according to the model table displayed by the Banquet CaptainPerforms assigned tasks completely and efficiently to ensure the proper preparation and smooth execution of each functionFollows timing and direction of lead board closely Communicates feedback from guests to the Banquet Manager and/or CaptainAlways speaks to fellow staff, managers, and guests in a professional and respectful manner.Welcomes the guest immediately with a smile, makes eye contact, is attentive, outgoing and enthusiasticTakes orders using menu cards with position numbers moving clockwise to avoid auctioningFollows Mazzone Hospitality Steps of Service techniques: Serves and clears from the right, always clear to a cocktail tray, beverages served from a cocktail tray, beverages poured/served over right shoulder, coffee served from butler with shield etc.Clears each table thoroughly between courses removing soiled silverware and glassware; re-silvers when necessary before next courseQuality checks are done as soon as possible after a course is served.

If a guest is not satisfied take the plate away and notify manager, chef or captain immediatelyWhen possible waters, clears and re-coffees other guest tables, not just your sectionMaintains work area, does not leave drink glasses, foods to be wrapped or dirty dishes lying around Skills/QualificationsOutgoing, pleasant personality, and desire to please guestsGood organizational and interpersonal communication skillsAbility to lift 30 pounds and stand for 8 hoursMust have reliable transportationAbility to work in a team environmentDisclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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At Mazzone Hospitality we are proud of our strong ties to the communities we serve, and we are committed to giving back in any way we can....