Job Title: Overnight - Solutions Telecommuter Specialist Area of Interest: Customer Service/Call Center
Carnival Cruise Lines the “The World’s Most Popular Cruise Line” , is currently seeking Night Owl Solutions Specialists to work from home on our Australia desk. All interested must be flexible to work a FT, 8 hour shift Sunday – Monday between 6:00 PM – 9:00AM, inclusive of holidays.
Qualified applicants are responsible for delivering a fun and memorable service experience to our customers over the phone, while focused on achieving high customer satisfaction. Specialists must have the ability to naturally engage with our callers in order to create the kind of personal connection that builds brand loyalty. Additionally, our team members must be passionate, accountable, trustworthy, growth focused and relationship oriented in order to fit into our high performing contact center culture. If this sounds like you, please apply now. As a Solutions Specialist , you will answer incoming calls from our guests, travel partners and internal team members on existing individual and group bookings.
Specialists will have to:
o listen effectively
o understand the needs of the caller
o be knowledgeable
o communicate in a positive and enthusiastic manner
o make the caller feel valued
o resolve customer service issues using first contact resolution skills
Required Culture Qualifications: Customer centric and service focused Dedicated to making fun and memorable a way of life for our customers, travel partners and each other Passionate, committed, enthusiastic Personable, welcoming, engaging Positive, can- do attitude, driven, hard worker Accountable, honest, fair, consistent Open minded, embraces change and opportunities to grow Good team player, supportive and shows care and respect for others Necessary Work Related Skills: High school degree or equivalent Excellent listening skills, strong English communication skills (verbal and written) Creative problem solver, ability to multi-task, PC literate Requirements:
Required Culture Qualifications
Customer centric and service focused
Passionate, committed, enthusiastic
Personable, welcoming, engaging
Positive, can-do attitude, driven, hard worker
Accountable, honest, fair, consistent
Open minded, embraces change and opportunities to grow
Good team player, supportive and shows care and respect for others
Dedicated to making fun and memorable a way of life for our customers, travel partners and each other
Necessary Work Related Skills:
High school diploma or equivalent
E xcellent listening skills
Strong English communication skills (verbal and written)
Creative problem solver
Ability to multi-task
Need to enjoy speaking on the phones for long periods of time.
Ability to work from home Work From Home Technical Job Requirements: Computer Requirements: PC running Genuine Windows XP, Windows Vista or Windows 7 with: Internet Explorer 7/8/9 Java 6.0 or Higher Adobe Acrobat Reader 9 or Higher Or, Mac running OSX 10.6 or higher (32 and 64-bit) with: Safari 4/5 Adobe Acrobat Reader 9 or higher Java 6.0 or higher Minimum 80 GB of hard drive disk space Minimum 4 GB RAM or higher 1.6 GHz Dual Core Processor required (multi-core and faster speeds of processor are also acceptable) 17/19 inch Monitor with minimum screen resolution of 1280x1024 (1440x900 for widescreen monitors) 32 bit Sound card and speakers to listen to audio files Current Anti-Virus software with updated definitions (Carnival recommends: Microsoft Security Essentials or McAfee Internet Security 8.x – 11.x) Current anti-spyware software (Carnival recommends: Microsoft Security Essentials, LavaSoft Ad-Aware or Windows Defender) Firewall installed & operating -or- Windows firewall turned on § Be sure to always download your protection software from the developer’s website. Many products that are not listed above may or may not be acceptable for use with Carnival Cruise Lines systems. You may be asked to uninstall any protection software including the above listed software if it is necessary during troubleshooting. § Carnival Cruise Lines will not be held liable for any virus, spyware or malware obtained regardless of protection software recommendation. Subscription to a reliable, high-speed, hard-wired, bi-directional Internet connection. DSL or Cable with bi-directional speed minimum of 6 Mbps or more. Modem must be connected to your computer by a cable, NO wireless connectivity Telephone Service Requirements: Analog landline that meets one of these requirements: § Plain Old Telephone Service (POTS) – traditional landline phone service using a dedicated copper pair to the home. § Digital telephone from AT&T Uverse, Verizon FIOS and Comcast Digital § Features such as call waiting, voicemail and all others MUST be disabled o Carnival Cruise Lines platform does NOT support the following: § Voice-Over IP Phone services (e.g. Skype, Vonage) § Cellular phones § Satellite phones o A telephone line that you can dedicate for your use while working, and that you can use while also accessing the Internet. Please note, this phone line will not be available for personal household use during your shift hours.
Telephone & Headset Requirements: The telephone must be a corded traditional telephone. No cordless, cellular/Satellite phones. A corded Plantronics Audio 476 DSP headset compatible with your corded telephone (no wireless headsets) Office Space Requirements: Comfortable and ergonomically safe furniture and office set-up Quiet, free of any background noise (We have a zero tolerance policy for noise) Benefits as a member of the “Fun Team” Work in an exciting, fast paced, fun and evolving contact environment with people of similar focus We have an industry leading benefits program that includes a comprehensive healthcare program and a dental care plan The Company provides the benefit of a 401(k) plan effective from your first day of eligible employment. We also offer a generous company match after one year of service and a discretionary Profit Sharing contribution in your second year of eligible employment Camp Carnival, accredited through the National Association for the Education of Young Children, is our on-site preschool educational program that provides developmentally appropriate educational programming for families of children ages 6 weeks through 5 years of age and up to 12 years of age during school holidays and summer vacation. Camp Carnival also provides a drop-in program for those unexpected childcare conflicts Club Carnival, our on-site Health & Wellness Center, provides a full range of activities including weight training machines, free weights, cardiovascular equipment, an aerobic center, resident massage therapy, certified personal trainers and a wide variety of other programs Carnival also offers a Tuition Reimbursement Program which allows employees to receive up to 75 percent off tuition costs for their company related professional career development We also provide membership to Space Coast Credit Union and we have an on-site cafeteria that serves breakfast and lunch We provide an Employee Stock Purchase plan for eligible employees to purchase Carnival Corporation Common Stock at a discount We also offer our employees Paid Time Off, Sick Time and paid holidays We also offer our employees company-paid term life insurance and long term disability coverage, employee-paid optional life insurance and other voluntary insurance programs Carnival is delighted to offer two complimentary “Fun Ship” cruises a year (based on “space available” and seniority) as well as discounted rates to friends and family in addition to other discounts to local and neighborhood vendors
Carnival Cruise Lines is an Equal Opportunity Employer M/F/D/V/SO
Carnival is "The World's Most Popular Cruise Line®", with 23 ships operating three to 17 day voyages to The Bahamas,...