PAC Specialist Job
Time Warner Cable - Flushing, NY

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Posting Job Title: PAC Specialist
Requisition #: 142344BR
Posting Location: United States - New York - Flushing
Area of Interest: Customer Service
Telecommunications
VOIP/Telephony

Position Type: Full Time

Posting Job Description:
Essential Job Functions:
  • Will be expected to develop and maintain a working relationship with the Competitive Local Exchange Carrier (CLEC) team .
  • Maintain the order process flow between TWC, Customer Service, Dispatch, Field Operations, National Operation Center (NOC) and Competitive Local Exchange Carrier (CLEC) provider.
  • Required to gain a complete understanding all Digital Phone transactions, from the time the call comes in through verification that the number has been ported or assigned.
  • Responsible for learning all the interfaces of the billing system flow through provisioning and Data over Carrier Service Interface Specification (DOCSIS) Voices ticketing system.
  • Responsible for input and retrieval of information from various databases and applications.
  • Supports close out teams with jeopardized DP orders.
  • Runs daily self install report and provisions. Runs daily RPAS activation reports and provisions..
  • Resolves daily invalid orders in (Order Management System Extension (OMSE).
  • Contact vendors and customers to reschedule invalidated orders.
  • Reviews Third Party Verification daily reports.
  • Responsible for product knowledge and adhering to company policies.
  • Make customer follow up- Post satisfaction calls on all failed DP installations.
  • Updates assigned trouble tickets in Eventrak database.
  • Data entry for all of the required reports.
  • Assist customer service staff in resolving digital phone escalated issues; and complete third party verification process.
  • Support public affairs team with the resolution of escalated DP complaints
  • Attend group meetings and communication forums as required
  • Complete data reconciliation reports
  • Other duties may be assigned.
Job Requirements/Qualifications:
  • Must have a minimum Associate Degree or technical certification preferred; at least 2 years of previous experience, or equivalent combination of education and experience.
  • Ability to work independently, to prioritize and multi-task in a fast paced environment.
  • Must be a team player.
  • Must be articulate and have good communication skills.
  • Excellent troubleshooting and problem solving skills.
  • Detail oriented and maintain a high accuracy rate.
  • Previous knowledge of billing systems transactions preferred.
  • Must be able to work flexible shifts.
  • Excellent attendance record, problem solving skills and customer care skills.
FCC Unit_TWC: 8341

Controlling Establishment ID: 00687 - Flushing Kissena

About this company
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Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...