PARTS COUNTER REP
Rush Enterprises Inc - Akron, OH

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SUMMARY: Sells parts to all customers, over the counter, through the shop, or on the phone.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties beyond this representative listing may be assigned to the essential job duties and responsibilities of this position based on Company needs.

Sell parts to all customers, over the counter, through the shop, or on the phone.

Make sure all internal requests for parts are billed on service repair order.

Ensure that all charge sales are signed by the customer.

Ensure that all customers receive their copy of the invoice.

Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

Responsible for core returns – per procedure.

Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.

Set up orders for daily shipment, delivery, or pick-up.

Solicit assigned accounts by phone.

Keeps front and rear counter areas clean and uncluttered.

Clean computer terminals and printers daily.

Participate in all training programs that are made available.

Keep current on new products and product updates.

Participate with assistant parts manager in maintaining a lost sales tracking program.

Ability to multi-task under pressure.

Must be a team player.

Maintain safe work environment.

Maintain professional appearance.

As a condition of continued employment, the employee is required to exhibit positive corporate citizenship, with demonstrated ability to positively interact with others, follow required Company policies and procedures which include but are not limited to policies regarding conduct, record keeping, and safety. As a condition of continued employment the employee is required to refrain from any behavior that is construed as sexual harassment, harassment and/or creating or participating in a hostile work environment, and/or violence in the workplace.

QUALIFICATIONS AND POSITION REQUIREMENTS: The individual must be able to perform each essential duty satisfactorily. It is required that the individual is accurate with good time management and organizational skills. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses and Registrations: Appropriate manufacturer training.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Other Skills and Abilities: Personal computer skills, familiarity with accounting and other software for dealer operations.

PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions at the request of the employee, and with appropriate medical certification.

While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with arms and hands; and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable the individual with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Rush Enterprises and its Affiliate Companies are Equal Opportunity and Affirmative Action Employers.

I have read and understand the job description as presented. I understand that I will be responsible and accountable for all items listed in this job description. I also understand that my immediate supervisor reserves the right to add projects or responsibilities to my job description. Additional responsibilities will be communicated to me as assigned.

About this company
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Rush Enterprises, Inc. (Rush) is a full-service, integrated retailer of transportation and construction equipment, and related services. The...