PAYROLL OPERATIONS SUPERVISOR Job
Compass Group USA - Charlotte, NC

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A Fresh Approach to Great Results.

Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results . In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:

Job Description:
Supervise Payroll Operations team in a 95,000-paycheck ($2.5 billion payroll) payroll environment

Evaluate and develop staff by implementing training and development plans and administering appraisals

Ensure team members are aware of all company and department policies

Maintain strong team environment through communication, motivation and consistency through publication of metrics

Achieve service levels including call hold times, paperwork processing, and resolution of work order tickets

Enforce compliance with issue escalation process

Reduce volume of calls through root analysis and preventive measure implementation

Prevent unplanned/incidental overtime

Monitor calls to ensure all associates are complying with standard procedures, providing accurate information and excellent customer service

Review all processes on regular basis to identify opportunities for improvement in efficiency and quality, and make recommendations for improvements

Qualifications:
Bachelor's Degree required

Demonstrated leadership ability, supervisory experience preferred

Demonstrated customer service focus and people skills

Ability to perform root cause analysis and implement preventive solutions

Must have a technical and a data oriented mindset

Payroll processing and/or high volume call center experience required

Results-driven, energetic, deadline oriented and highly resilient

Proven accomplishments in process improvements

Knowledge of Microsoft Access, Excel, Outlook

SAP experience preferred

Great People. Great Service. Great Results.

At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best. Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V

J2W: CGCorp

Job ID: JFL10031219663

Compass Group - 18 months ago - save job - block
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About this company
569 reviews
This company points the way to managed foodservices. Compass GroupĀ USA provides catering and dining services to corporate clients,...