A Fresh Approach to Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results . In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Supervise Payroll Operations team in a 95,000-paycheck ($2.5 billion payroll) payroll environment
Evaluate and develop staff by implementing training and development plans and administering appraisals
Ensure team members are aware of all company and department policies
Maintain strong team environment through communication, motivation and consistency through publication of metrics
Achieve service levels including call hold times, paperwork processing, and resolution of work order tickets
Enforce compliance with issue escalation process
Reduce volume of calls through root analysis and preventive measure implementation
Prevent unplanned/incidental overtime
Monitor calls to ensure all associates are complying with standard procedures, providing accurate information and excellent customer service
Review all processes on regular basis to identify opportunities for improvement in efficiency and quality, and make recommendations for improvements
Bachelor's Degree required
Demonstrated leadership ability, supervisory experience preferred
Demonstrated customer service focus and people skills
Ability to perform root cause analysis and implement preventive solutions
Must have a technical and a data oriented mindset
Payroll processing and/or high volume call center experience required
Results-driven, energetic, deadline oriented and highly resilient
Proven accomplishments in process improvements
Knowledge of Microsoft Access, Excel, Outlook
SAP experience preferred
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best. Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V
Job ID: JFL10031219663
Compass Group North America is the leader in foodservice management and support services.
We serve millions, from vending to restaurants,...