PC Desktop Technician
Southern Air - Florence, KY

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Join the Industry Pioneer
Launch an exciting career at Southern Air, the premier global air cargo service provider! We operate a fleet of B747-400BDSF’s, B747-ERF’s, and are the only ACMI operator of B777F’s, providing a wide range of air cargo services for the World’s Flag Carriers, Charter Brokers, Shippers and Governments.

Great talent is the key to our success, and we strive to create an environment where employees are enabled to contribute to their full potential by leveraging their unique experiences, perspective, and viewpoints. We take pride in delivering exceptional service to our customers, and providing our employees the ultimate career opportunity… being part of a multi-cultural, global community which is shaping the future of our organization and touches the lives of people all over the world.

The PC Technician’s role is to support the company’s desktop environment and PC needs. The position manages desktop solutions from the operating system up to and including the desktop applications. Their work involves researching, evaluating, building, testing, integrating, and deploying solutions that effectively maintain the end-users desktop computing needs.

Responsibilities:
• Design desktop environments based on varying criteria such as machine type, software, peripheral hardware, security, network, and support.
• Create standard images/builds that can then utilize rapid deployment methods and employ industry best practices.
• Develop application packaging (e.g. OS, patches, applications, scripts, Group Policy Objects, programs, utilities, and hot fixes), certification testing, and distribution across desktop environment.
• Serve as subject matter experts for all facets of end-user computers and therefore provide critical support, mentoring, and supervisory guidance to the IT Service Desk.
• Provide peripheral and printer support.
• Support telecom needs including VOIP, BES, and cell phones.
• Identify and resolve problems with desktop software applications and systems management software distribution. Manage failed deployments.
• Guard the desktop environment by evaluating and determining how to react to software industry security alerts; using best judgment based on experience, methodologies, and issue resolution techniques to select, build and deploy timely security packages.
• Manage and maintain system and platform configuration tools and enforce Active Directory policy and configuration standards across the desktop environment.
• Manage and maintain servers used to support desktop system and platform configuration tools.
• Conduct research on technical products, services, protocols, and standards to influence strategic and tactical direction.
Qualifications:
• At least 5 or more years equivalent related work experience.
• At least 2 years experience working in a high call volume, time sensitive support environment for a large company, supporting users in Windows XP/7 at a minimum of a Tier II level. Experience working in a team-oriented, collaborative environment.
• Knowledge of Microsoft Windows (XP, Windows 7, Windows 2003 and 2008).
• Basic knowledge of Microsoft Active Directory (create accounts).
• Basic network troubleshooting skills.
• Strong security knowledge (virus, malware, and spyware identification and removal).
• Proven customer service skills.
• Good written, oral, interpersonal, and presentational skills.
Relocation NOT Provided
Southern Air is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. AA/EOE, M/F/D/V
• At least 5 or more years equivalent related work experience.
• At least 2 years experience working in a high call volume, time sensitive support environment for a large company, supporting users in Windows XP/7 at a minimum of a Tier II level. Experience working in a team-oriented, collaborative environment.
• Knowledge of Microsoft Windows (XP, Windows 7, Windows 2003 and 2008).
• Basic knowledge of Microsoft Active Directory (create accounts).
• Basic network troubleshooting skills.
• Strong security knowledge (virus, malware, and spyware identification and removal).
• Proven customer service skills.
• Good written, oral, interpersonal, and presentational skills.
Relocation Assistance NOT Provided
Southern Air is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. AA/EOE, M/F/D/V

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