PC Software Specialist I
Jefferson County Clerk's Office - Louisville, KY

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Overview
We’re looking for both reliability and versatility in an independent-thinker who is flexible while assisting others. Are you a self-starter that follows problems through to resolution? Our position will enable you to use your broad range of PC trouble-shooting skills for internal customer service in a focused team environment.

JOB SUMMARY

The PC Software Specialist I is stationed in the Information Technology division. The incumbent provides quality customer service, helping employees operate the computer systems of the Jefferson County Clerks Office (JCCO). The incumbent processes technical work of routine difficulty.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs well-defined, routine work to support the computer systems in the JCCO

Assists users with microcomputer applications including word processors, spread sheets
presentation graphics, data base management systems, electronic mail and communications

Troubleshoots hardware and software problems

Provides telephone support and end-user assistance for computer systems including
hardware, software and/or telecommunications, working from a Help Desk environment

Assists in research of the most appropriate hardware and software to achieve the
micro-computing goals of the JCCO

Provides limited user training

Answers the phone and directs calls appropriately

Prints various reports

Performs related work as required

MINIMUM QUALIFICATIONS

Kentucky resident

Able to be bonded

Effective written and verbal communications skills

Knowledge of computer systems

Skill in operating computers and software

Knowledge of clerical procedures such as word processing and filing

Ability to record and transfer data accurately in a timely manner

Ability to exercise judgment and discretion

High school education and one year of computer experience

An equivalent combination of education and experience may be substituted

PHYSICAL DEMANDS

The work is technical in nature with clerical and data entry responsibilities. It requires the ability to communicate effectively using speech, vision and hearing. The work requires the use of hands for simple grasping and fine manipulations. The work at times requires bending, squatting and reaching, with the ability to lift, carry, push or pull weights up to 40 pounds. The incumbent must be able to travel stairs repeatedly.

Education Requirements
- High School Diploma/GED

City of Louisville, KY - 18 months ago - save job - copy to clipboard
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