Respond to and resolve PC and user application issues and problems which produce downtime and other conditions which impact productivity.
Assist Technical Services staff in resolving PC, user software, and access issues, as well as new associate equipment and configuration.
PRIMARY DUTIES AND RESPONSIBILITIES:
Identify and resolve PC and user software issues including Lotus notes.
Respond to telephone calls and emails from Track-It requesting technical support or problem escalation.
Support the building and setup of new PC’s or laptops and blackberry’s to support new associate hires.
Respond to hardware issues in stores. Travel to store to identify and resolve issue if necessary.
Perform additions and deletions of associates to Claire’s IT systems. Provide them access and approved applications.
Manage video conferences and assist with video conferencing equipment and setup.
Participate in Claire’s major projects. Install equipment in stores and HE location.
Windows Active Directory administration.
Scipting experience for use in packaging software for distribution..
IMAC and MacBook setup and support.
Troubleshooting with field users (laptops), via WebEx.
Associate degree from a college or technical school in electrical engineering or other technical discipline
1-2 years Microsoft or Apple PC experience
Proficient in Microsoft office
Good organization skills and team oriented
Strong verbal skills
Previous retail experience a plus
Previous Ecommerce experience a plus
Claire’s ® is our primary global brand that we operate in 44 countries through company-owned or franchise stores. Claire’s...