This position reports directly to the Healthcare Manager. The PIC provides prescription product and appropriate service and consultation to every customer; supervises staff pharmacists, technicians, clerks and pharmacy interns and ensures that that the pharmacy is in compliance with any and all federal and state laws, rules and regulation and FRED’S policies and procedures are followed by all team members.
Managing and supervising pharmacy staff including: staff pharmacists and technicians.
Responsible for the operations and oversight of all matters occurring within the pharmacy, to include but not limited to pharmacy security and safe work habits.
Ensures that all pharmacy and employee licenses, certificates and paperwork are up-to-date.
Accept final accountability for all actions, decisions, and results of the pharmacy, including accountability for failed audits or high shrink and/or violation of applicable laws.
Recruit, interview, hire, develop, direct and train pharmacy team members to deliver the required performance objectives. As part of this, the PIC has the authority to hire, discipline, evaluate, counsel, guide, train, direct, supervise, promote and terminate pharmacy team members as needed.
Ensure all paperwork, reports, new employee paperwork, etc. are timely completed and ensure that team members receive handbooks.
Maintain employee files on subordinates.
Administer the performance management process, including annual reviews, merit increases, demotions and appropriate corrective action to all team members. .
Plan, control and follow the pharmacy payroll budget to meet or exceed expectations.
Create weekly schedules for team members (including staff pharmacists) and modifying those schedules to meet store demands and to manage expenses.
Promote safe work practices by all team members and provide a safe environment for team members and customers/patients.
Ensure adherence to applicable laws, including, without limitation, wage and hour and equal employment opportunity laws, for hourly team members.
Solicit and observe customer feedback to understand customer needs and the needs of the local community.
Handle and process employee and customer complaints and grievances and use independent judgment and discretion to ensure customer satisfaction.
Leave “to-do” lists for other key-holders to follow when away from the store and be available via phone, when possible, to provide guidance to key-holders as necessary.
Planning and directing the objectives, procedures and activities for the pharmacy.
Takes all steps required to fill prescriptions in compliance with all laws, regulations, and company policies and procedures regarding the sale of pharmaceuticals including. Retrieves the product(s); counts, pours, or measures out the required quantity according to established company methods and procedures; affixes the label permanently to the container; and performs a final audit of the prescription.
Assists with and responds in a courteous and professional manner to questions from customers and physicians in regards to knowledge of prescription and health related products and issues.
Offers advice and professional consultation; acts as a role model to the pharmacy team; efficiently handles customer complaints; and directs pharmacy operations to keep wait times to a minimum.
Responds to telephone requests from customers, physicians, and vendors that require the expertise of the pharmacist.
Drive pharmacy sales results by ensuring pharmacy team members provide a consistent high quality customer/patient experience.
Manage medication and medical supply inventories.
Perform other duties as assigned by their supervisors.
Ability to manage a pharmacy to include, but not limited to, working with budgets and ensuring staff is trained and knowledgeable on FRED’S policies and procedures.
Computer literate and comfortable with assorted software programs; prior PDX experience is preferred.
Rx Career Center - 16 months ago