Under limited supervision while working with management to develop goals and objectives in the Poker Room. Provides leadership and motivation to staff at all levels to ensure a consistent and professional corporate image.
Supervised by the Poker Shift Supervisor, and Poker Manager.
Supervises employees as assigned.
Major Duties and Responsibilities
Oversees total operation of the assigned gaming areas.
Responsible to monitor, enforce and comply with all dealing procedures.
Must have a total understanding of procedure manual for games supervised.
Responsible for dealing rotation.
Must comply with Sandia Resort and Casino System of Internal Controls.
Responsible for protecting all sensitive equipment.
Responsible for all attendance tracking.
Provides excellence in customer service and ensures same of employees.
Trains and helps develop supervisor’s skills.
Must make “gray area” decisions.
Counsels, coaches and works with dealers on procedural problems and initiates corrective action if necessary.
Deals effectively with customer problems/complaints.
Maintains proper impress bank for all games.
Serves as role model for subordinates.
Responsible for tournaments, jackpots and promotions.
Perform additional duties and responsibilities as necessary or assigned.
Secondary Duties and Responsibilities
Knowledge, Skills and Abilities
Ability to supervise and direct the work of employees.
Ability to plan and implement work schedules.
Ability to deal effectively with the public.
Ability to work odd and unusual hours, including weekends and overtime.
Ability to exercise personnel management practices, to be firm in dealing with employees and exhibit a strong motivational commitment to the organization.
Ability to write and prepare standard reports and documents.
Knowledge of all Poker Room game rules and regulations.
Ability to administer proper procedures/payouts for bad beat jackpots.
Ability to administer all procedures for tournaments.
Knowledge of KRONOS System.
Must be able to read, write and speak English fluently.
Minimum Qualifications, Education and Experience
High School diploma or GED Certification.
Two (2) year progressive and responsible in a Casino Poker Card Room.
Prior supervisory experience/training required.
Must be at least 21 years of age.
Must be able to obtain and maintain a STGC Gaming License at the Key employee level.