POLICE DISPATCHER
University of Washington - Seattle, WA

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The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

"Safeguarding the Academic Community"

The University of Washington campus is a beautiful campus. It takes the commitment of our police force, security personnel and the involvement of the community to create a safe and secure environment for students, faculty, staff, and visitors. The University of Washington Police Department (“UWPD”) is committed to involving the community in solving crime problems through community policing practices and keeping the community educated as to safe practices to protect yourself and your property. This also requires a commitment from the community in helping us by taking responsibility in reporting crimes, suspicious activities, and practicing good and practical crime prevention techniques.

As an agency of the university community, UWPD provides law enforcement to the largest college and stadium in Washington State. We also provide security to visiting dignitaries and during demonstrations. The Police Department serves a vital role in the safety, security, and success of the University of Washington. Our purpose is to serve and protect the students, staff, faculty and all people and property within the jurisdiction of that community.

Police services are available 24 hours a day, every day of the year. The University Police department has the exclusive responsibility to act upon law-enforcement matters and perform police functions for the main campus of the University of Washington, Seattle.

The UWPD supports the University's academic and research Mission by protecting the life and property of our citizens and visitors.
Our Vision is that the University is a diverse and ever-changing community. This requires constant efforts by the Police Department to partner with and educate the community to deter, reduce and solve crimes, and to resolve issues through modern policing. This will be accomplished through:

a) strengthening our partnership with the community through community-oriented policing practices;
b) achieving operational excellence through improving efficiency in operations and aligning services with resources; and
c) pursuing innovation through the responsible use of current technology.

The Communication Center is currently staffed by professional dispatchers who report to a civilian supervisor. The dispatchers receive 911 calls, non-emergency calls, TTY calls (hearing impaired), intrusion/hold-up alarm calls, monitor fire alarms, and monitor several radio frequencies. After receiving a call the dispatcher will determine the appropriate level of response and dispatch the personnel to the call.

UWPD has an outstanding opportunity for a Police Dispatcher/Call Receiver to perform specialized and varied work in the Police Department Communications Center to include receiving and transmitting law enforcement and related public safety information. This position is responsible for answering department telephones including emergency 911 telephone calls, determining the nature of the caller’s business and dispatching police mobile units, or referring the call to the appropriate resource; prioritizing and routing emergency calls to fire, police and emergency medical services. There is often a high volume of calls, many of which involve accidents or crimes in progress. The Dispatcher will operate radio dispatching equipment, various computer systems, and associated recording equipment. Additionally, Police Dispatcher/Call Receivers compile information and write and generate accurate reports.

The department strongly subscribes and operates under the tenants of community oriented policing and service. The Communications Center operates 24 hours per day, 7 days per week.

Competitive candidates will possess demonstrated experience in thinking clearly and acting quickly and making correct decisions, taking charge of conversations, obtaining accurate information from callers, entering information into a computer while talking and making sound and quick decisions. Inherent to success in this position is excellent organizational skills to include multitasking while coping with numerous interruptions and remaining calm and professional in emergency situations.

UWPD is very proud to be one of only 15 police agencies in Washington that has achieved national accreditation. Administered by the Commission on Accreditation for Law Enforcement Agencies, Inc. (“CALEA”), the law enforcement accreditation program requires agencies to comply with over 400 standards in four basic areas: policy and procedures, administration, operations and support services. This is an opportunity to join a team of men and women who are committed to the highest standards of professionalism and service.

Requirements:

  • High school graduation or equivalent AND two years of experience to include dispatching responsibilities and/or completion of an accredited dispatcher program OR equivalent education/experience may be substituted for minimum qualification except when there are legal requirements such as licenses/certification/registration.

    Additional requirements include

  • Must be willing to work any shift or work-week, including mandatory overtime and holidays, as assigned.
  • Excellent written, verbal and interpersonal communications skills to include demonstrated ability to clearly and concisely speak English and understand English
  • Demonstrated ability to accurately hear and simultaneously document verbal information
  • Strong customer service skills
  • Proven ability to exhibit patience and remain calm and professional while questioning callers for whom English may be an additional language, callers who may be verbally abusive, emotionally upset, uncooperative or frightened
  • Ability to work in a high-pressured, high security environment
  • Ability to take direction, work independently and as part of a team
  • Ability to work in a confined area, primarily seated in an office setting for extended periods of time with no outside visibility.
  • Must be comfortable working in a law enforcement agency and able to maintain confidentiality

    Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

    Desired:

  • Police dispatch experience
  • Experience with emergency 911 calls
  • CAD/RMS experience

    Condition of Employment:

    Conditions of Employment include

  • Employees must be willing to work any shift or work-week, including mandatory overtime and holidays, as assigned. Work is performed primarily seated in an office setting with no outside visibility.
  • All final applicants will be required to complete a minimum of four hours observation in the University of Washington Communication Center. This should be scheduled before taking the polygraph examination or psychological evaluation.
  • No felony convictions and no pattern of misdemeanor convictions that could compromise access to confidential records.
  • Employment is contingent upon successful completion of background check, polygraph, and psychological examination.
  • This position is located at UW Police Department in the Bryant Building on Boat Street. Must be comfortable working in a police station environment.

    As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.

    APPLICATION AND SELECTION PROCESS
    Application Deadline: March 4, 2013
    Testing: Must be completed by March 4, 2013
    Oral Boards: late March/early April


    1. Apply on-line by the application deadline noted. A complete application includes:
    • Copying/pasting an updated resume into your candidate profile;
    • Completing the Employment Eligibility Assessment.

    Part of the application process for this position includes completing the Employment Eligibility Assessment to obtain additional information that will be used in the evaluation process. The assessment will appear on your screen for you to complete as soon as you select "Apply to this Position" on this job announcement. Once you begin the assessment, it must be completed at that time. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until the assessment is complete.

    2. All information submitted will be considered to determine the applicant's qualifications for this position. Please ensure that your current email address is listed in your online candidate profile as well as in your resume. A Personal History Statement may be emailed you early for completion. A completed Personal History Statement will be required for those who progress to the Background Investigation Process. Detailed information requested includes:

    • Addresses of all residences;
    • Personal and Professional References;
    • Names and addresses of family members;
    • Arrests and criminal history;
    • Traffic driving record;
    • Military service;
    • Employment history;
    • Drug use;
    • Education history;
    • Memberships in professional organizations;
    • Financial information;
    • Copies of the following documents:
    -High school diploma/GED certificate;
    -Social Security card;
    -Driver’s License;
    -Birth Certificate (Certified copy) ;
    • Any other documents, certificates, resumes, performance evaluation reports, etc., which show your abilities and training for the position

    3. Testing [APPLICANTS WILL BE ASSESSED A FEE FOR TESTING]:
    The Emergency Communications test is administered through National Testing Network, Inc. Before you schedule a test, please ensure that you have also applied to this position. To schedule a test, visit: www.nationaltestingnetwork.com (or click this link: NTN ); select Emergency Communications and sign up for the University of Washington Police Department.

    What to expect at the www.nationaltestingnetwork.com web site:

    • Detailed information about the testing process
    • Flexibility to schedule your test time. Tests are conducted multiple times a week including on Saturdays.
    • National Testing Network administers testing. Results are provided to the University of Washington Police Department for decision making.

    Test components include

    Call Taker:
    •Listening and Communications Skills
    •Dealing with Difficult and Stressful Situations
    •Multi-Tasking
    •Analysis, Prioritization and Problem Solving
    •Public Relations
    •Internal Relations
    •Responsibility for Officer Safety
    •Team Relations

    ECOMM CallTaker Notes Test
    •Multi-Tasking
    •Video Tests
    •Recording Accuracy
    •Attention to Detail

    The ECOMM Dispatcher Test
    •Multi-Tasking
    •Analysis and Problem Solving
    •Following Directions and Prioritization

    This test will be evaluated on a pass/fail basis, however, scores are important. Scores will be automatically forwarded to the University of Washington Police Department for further decision making. Those who attain passing scores will be placed on a list and may be invited to participate in other stages of the Department’s selection process.

    4. Oral Boards
    Applicants who pass the testing phase may be invited to participate in Oral Boards (structured panel interview).

    5. Observation (to be scheduled)
    A minimum four-hour observation session at the UWPD Communication Center will be required of final candidates. Candidates will be contacted directly for scheduling.

    6. Additional selection steps include backgrounds, a polygraph examination, psychological evaluation.

    The University of Washington is a leader in environmental stewardship & sustainability , and committed to becoming climate neutral.

    The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu .

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