Provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees (especially members of his or her own team), and have regular and reliable attendance that is non-disruptive. Receive and transcribe reports of crimes from public.
Data entry of accidents, arrests, tickets and warrants.
Work closely with the District Court and Prosecutor’s office; preparing court report and keeping officers up to date on trial dates.
Take deposit to City Hall and issue receipts for money received from fines and bonds.
Take in-jurisdiction reports of crimes from the public both in person and over the phone. Handle calls in a customer friendly manner while citizens are often upset or angry.
Transcribe case reports called in by officers over the Paperless Automated Case Entry System (PACE) producing grammatically correct reports.
Data entry of accident reports within city jurisdiction after investigation by officers; data entry of court information into court system; and data entry of arrests into the appropriate in house system.
Reply to informational requests from other agencies, ambulance services, insurance companies, etc.
Check warrants for officers; maintain jacket files and warrant files; complete individual daily activity reports; perform quality assurance for reports; and other data entry as needed.
Maintain compliance with crime related data entry standards as set forth by the FBI’s National Incident Based Reporting System (NIBRS).
Accept warrants from District Court; data entry into police system; maintain paper files; confirm warrants for police officers; delete from system when served; set court date in court software for arraignments when served.
Prepare court report for District Court.
Pull no show tickets to take to court for warrants to be issued.
Perform other duties as assigned.
Secondary Job Duties:
Maintain some court records.
Secondary duties as assigned.
High school diploma. Six (6) months of related experience and/or training preferred.
Ability to obtain NCIC Level II certification.
Effectively communicate with others orally and in writing.
Must be proficient in the use of a personal computer and other related software programs. Must be able to effectively operate standard office equipment.
While performing the functions of this job, the employee is regularly required to communicate effectively. The employee regularly is required to move about the department, stand and sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch.. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required to accomplish computer and office work.