POS Installations Technician
Hastings Entertainment, Inc. - Amarillo, TX

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We are looking for a result-oriented, analytical individual who has excellent technical skills, to become a valuable member of our Hastings Information Technology Department.

  • Provide analysis, development, testing, installation, and support of store servers, Point of Sale, and warehouse equipment.
  • Provide 2nd tier troubleshooting to diagnose and resolve problems with POS equipment working closely Hastings Help Desk.
  • Maintain an accurate inventory of all POS equipment.
  • Responsible for setting up, maintaining, and upgrading all Linux servers including hardware, operating system, and transferring of database.
  • Travel to new stores, remodels, and relocations install and test store POS equipment.
  • Facilitate problem resolution by reviewing open trouble tickets, gathering additional information, documenting ticket information, proactively noting the status of the issue and driving resolution process.
  • Bachelors Degree in Computer Science (preferred).
  • 5-8 years of related IT experience.
  • Excellent customer service, communication, telephone and email etiquette.
  • Ability to work independently or as a team.
  • Ability to adapt to changing environments, schedules and situations.
  • Strong problem solving and analytical skills.
  • Ability to create and follow instructions.
  • Must carry a cell phone and be the escalation point for issues as an on call rotation.
  • Must be willing and able to travel.
  • Must be able to lift more than 75 lbs.
  • Knowledge of Linux.
  • Knowledge of IP networking at a LAN/WAN level.
Qualified candidates should submit cover letters, resumes and salary history, in confidence to: recruiter@gohastings.com