Summary / Purpose
Develops and implements programs, projects or processes for an assigned customer account(s) (Business Unit). Develops and sponsors tactics to achieve strategic objectives across functional groups or within a business group through customer interaction. Influences strategic direction and develops tactical plans and completes complex assignments with minimal supervision or review. Provides comprehensive solutions to complex problems. End results are evaluated for achieving goals and objectives. Extensive contact with internal and external customers is required to obtain, clarify or provide facts and information.
Essential Duties and Responsibilities
MANAGEMENT & SUPERVISORY RESPONSIBILITIES
- The Business Unit Manager is a member of the plant strategic leadership team.
- Establishes and manages current customer relationships, striving to capitalize on organic revenue growth opportunities.
- Demonstrates an entrepreneurial spirit and drive.
- Full responsibility for a customer/site Profit & Loss (P&L) statement (generally in a single site).
- Responsible for the Request for Proposal (RFP) process for assigned customer accounts. May support RFP processes for other accounts.
- The Business Unit Manager is the leader of the workcell and is accountable for the operational and financial performance of that workcell.
- Manages the performance, developments, and rewards for direct reports. Indirectly manages work of others through Jabil’s Workcell business model.
- Pricing (i.e. materials and value-add).
- Full responsibility for continuous improvement of customer relationship performance metrics and customer satisfaction.
- Responsible for tactical execution of established contract terms.
- Manages and drives the Quarterly Business Review (QBR) process with assigned customer account.
- May perform other duties and responsibilities as assigned.
- Typically reports to Management. Direct supervisor job title(s) typically include: Senior Business Unit Manager or Business Unit Director
- Job is directly responsible for managing employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: Business Unit Coordinators; BD Project/Program Managers; Customer Service Administrators
ESSENTIAL SKILLS, ABILITIES AND EXAMPLE BEHAVIOR(S)
- Excellent communication skills
- Strong financial skill knowledge and aptitude (e.g. balance sheet and income statement)
- Strong operational knowledge (e.g., manufacturing, supply chain)
- Jabil tools (Financial system, quote process, etc.)
- Contract knowledge fundamentals
- Leadership/people-management skills
- Strong customer service skills and experience
- Proficient computer skills, including word processing, spreadsheet, and presentation applications.
- ORGANIZE: Able to assemble appropriate resources (people, funding, material, support) to get things done; Able to manage multiple activities simultaneously to accomplish goals; Able to schedule and coordinate work of others; Able to establish efficient work procedures to meet objectives; Able to form the right structures and teams to enhance productivity
- PLAN: Able to develop short- and long-term operational and / or financial plans that are appropriately comprehensive, realistic, and effective in achieving goals; Able to anticipate obstacles and define alternate strategies; Able to integrate planning efforts across work units
- SPEAK COMPETENTLY: Able to speak clearly and concisely; Able to use appropriate vocabulary for the audience; Able to get point across unambiguously and check for understanding
- DELIVER EXCEPTIONAL CUSTOMER SERVICE: Able to demonstrate sensitivity to customer needs (both internal and external) and proactively address customer needs; Able to make customer satisfaction a high priority
- NEGOTIATE: Able to apply effective questioning and listening techniques to determine each party's position; Able to look for common ground and build on areas of agreement to reach win-win outcomes; Able to ensure the agreed-upon alternatives have the support of all parties involved
- BUILD EFFECTIVE TEAMS: Able to promote team cohesiveness, cooperation and effectiveness; Able to actively seek the ideas and help of others, and contribute own ideas and actions to achieve team goals; Able to consider feelings and needs of others when working together to meet common goals
- COACH: Able to observe and track performance in order to instruct, guide, encourage, and support employees; Able to provide positive and developmental feedback on performance; Able to place emphasis on continuous improvement
- EMPOWER OTHERS: Able to establish an environment where risk-taking, ideas and initiative are encouraged; Able to "push down" authority and responsibility, creating a sense of ownership of jobs or projects; Able to reinforce and coach, offering help without removing responsibility
- INFLUENCE: Able to use effective communication and interpersonal skills to convince others to accept ideas or goals (with or without the formal authority of a higher position); Able to gain agreement and commitment from others to support and implement methods or processes
- PROVIDE DIRECTION: Able to establish and communicate a common vision; Able to translate company strategy into team goals and objectives; Able to set clear priorities; Able to clarify roles and responsibilities through individual performance plans; Able to make self available for questions
- TAKE A STAND: Able to step forward and address difficult issues; Able to do what is right and in the overall best interest of the work group and the company; Able to stand firm when necessary, even in the face of widespread opposition
- DO WHATEVER IT TAKES: Able to maintain perseverance in the face of obstacles; Able to take charge, know what is needed or find out, and move forward; Able to stand up for ideas in the face of resistance; Able to work with others to expand on ideas
- BE ANALYTICAL: Able to effectively gather all relevant information; Able to identify key issues; Able to qualitatively and / or quantitatively process data; Able to identify relationships, draw logical conclusions and interpret results for use in decision-making
- BE DECISIVE: Able to make sound decisions within time constraints; Able to commit to a course of action, even in ambiguous situations, without excessive deliberation; Able to identify unique (but effective) solutions
- SOLVE PROBLEMS: Able to apply both rational and creative processes and approaches to identify root causes of problems and solutions
- Bachelor's Degree required. Masters Degree preferred.
- Degree in Engineering, Finance/Accounting, or Business Management preferred.
- Three (3) to five (5) years work-related experience required, preferably in Financial or Manufacturing Operations fields.
- Or an equivalent combination of education, training or experience.
- Regular business hours. Some additional hours may be required.
- Travel requirements: Domestic and International, up to 25%.
- Climate controlled office environment during normal business hours.
Jabil is an EOE. Successful applicants will have to fulfill all prerequisites for contracts. Certain positions may require U.S. citizenship.
Jabil Circuit is one of the leading providers of electronics manufacturing services (EMS) in the world. Its largest segment, diversified...