PQM Customer Support Specialist
Textura - Deerfield, IL

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Textura Corporation - Deerfield, Illinois (Greater Chicago Area) Textura is the leading provider of collaboration and productivity tools for the construction industry. Our solutions serve owners, architects, general contractors and subcontractors across the project lifecycle – from design and pre-qualification to bid management, submittals and payment – on a single, integrated platform. Textura’s collaboration platform and online product suite represent the first time the industry has all the tools needed to manage their business in an integrated fashion to save time and money and reduce exposure to risks. CNN Headline News said our CPM application may be “the most sophisticated business-to-business Internet-based application in the world.” With award winning SaaS technology, world-class customer support and 100% growth year-after-year, Textura is leading the construction industry’s technology transformation. As a PQM Support Specialist you will be working as part of a team focused on supporting clients of Textura’s Pre-Qualification Management application. This is achieved by delivering industry leading customer service, support, and training to Subcontractors. In addition, you will assist the team as needed in its initiative to grow PQM. Position Responsibilities:
  • Effectively communicate with customers via incoming telephone calls and email.
  • Perform troubleshooting regarding website/product issues
  • Make outbound calls to proactively assist subcontractors in utilizing the PQM web application
  • Assist in the sales process to setup client accounts
  • General administrative tasks
Company Benefits :

Competitive Compensation - Opportunity for Career Advancement - Medical - Dental - Vision - FSA - 401K - Bonus Potential

Desired Skills & Experience
  • Bachelor Degree preferred
  • 0-3 years experience in a Customer Service position
  • Self-motivated with a strong desire to succeed
  • Ability to work individually and within a team environment
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office products
Company Description

Textura is an online collaboration platform for the construction industry. From Design, Pre-Qualification, and Bid to Payment and LEED Management, our solutions leverage electronic signatures and online workflow to help our clients save time, save money and reduce risk.

Founded in 2004, Textura has developed the only robust collaborative industry solutions for construction payment management, Textura—CPM™, and for pre-qualification, Textura—PQM™. Textura—CPM integrates all construction payment management process components into one seamless work flow, helping contractors and others involved in construction projects realize significant benefits from automation and streamlining. Textura—PQM automates the entire pre-qualification process for everyone by facilitating the electronic submission, review, approval and updating of all pre-qualification documents. Please visit our website at www.texturacorp.com .

If you are interested in joining our team, please send your resume to: csrecruiting@texturacorp.com .