All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.
- Bachelor’s Degree in Healthcare Administration or related field preferred or minimum of three to five years related experience with physician billing, reimbursement, and third party reg
- Strong understanding of physician billing regulations and procedures.
- Excellent verbal and written communication.
- Organized, analytical and detail oriented.
- Strong interpersonal skills and commitment to customer service.
- Able to work independently.
- Professional telephone etiquette.
- Able to interact with physicians, Office Managers, practice staff, and co-workers in a professional and helpful manner.
- Able to deal effectively with senior level positions and both internal and external entities.
- Ability to identify problems and find creative, effective solutions.
- Able to balance multiple priorities.
- Strong personal computer skills (especially Excel and MS Word).
The Practice Liaison performs a pivotal role in the overall success of the billing process from beginning to end. The Practice Liaison is dedicated to enhancing billing operations, optimizing reimbursement, improving overall customer service and facilitating communication by working closely with the Billing Supervisors, Trainers, Office Managers and practice staff. The Practice Liaison is responsible for increasing compliance with and understanding of all billing, coding and registration guidelines, policies and procedures, reports, and performance expectations. The Practice Liaison is a visible presence in each assigned practice and will seek to continually improve the billing process and overall results.
1. Acts as a liaison between the Billing Department and the practices on billing operations, reimbursement trends, and training needs. The Practice Liaison facilitates and attends monthly meetings with assigned practices and documents meeting minutes.
2. Monitors the weekly and monthly performance of the front-end billing functions to ensure compliance with all financial and operational goals. The Practice Liaison monitors all practice reports including the Operational Summary Report and the Patient, Charge Review, and Claim Edit Work Queues.
3. Compiles reports that assist in the compilation of the monthly billing reports that are shared with the practices and fulfills ad hoc report requests. The Practice Liaison analyzes all reports prior to distribution and based on data makes recommendations for improvement. The Practice Liaison ensures the integrity of data contained in all reports that are disseminated to the practices.
4. Proactively identifies and resolves operational and billing problems or issues. Listens intently,
Communicates wisely and takes positive steps in avoiding problems or resolving existing problems. The Practice Liaison works closely with the Billing Supervisors, Office Managers, and practice staff to identify deficient operational performance via audits and other quality review processes and works with the appropriate staff to address and resolve the deficiencies.
5. Recommends system enhancements to help improve service, results, and efficiency. When necessary, “own” projects that require interaction with IS and others. Employs project management skills so that the project scope is clearly identified and expected deliverables are communicated.
Children's Hospital Philadelphia - 13 months ago
The Children's Hospital of Philadelphia (CHOP) is the nation's first hospital devoted exclusively to the care of children. Since our start...